Provisioning Request Tool (PRT)

Last updated: August 22, 2024

Overview

The Provisioning Request Tool (PRT) was designed in consultation with the UW Privacy Office, Records Management Services, the University of Washington Division of the Attorney General’s Office, and other campus stakeholders to address enterprise risks, compliance, and privacy concerns while managing access to UW systems and data.

Services

Some UW NetIDs, including personal UW NetIDs belonging to UW affiliates as well as Shared UW NetIDs and Admin UW NetIDs, do not have default access to some UW-IT services. UW employees are able to provision (i.e. provide) access to some UW-IT services for other UW NetIDs by using the PRT.

Typically, personal UW NetIDs should receive access to UW-IT services via affiliations with the UW granted by authoritative enterprise systems such as Workday and the Student Information System (SIS). The PRT is primarily designed to handle ad hoc UW affiliations for which there is not a system that should be authoritative.

Resources

Some resources are available via the PRT in order to provide benefits such as more visible ownership information, a clearly defined annual lifecycle, and the ability to use a UW budget to purchase more storage capacity.

Access Permissions

Some access permissions are available via the PRT in order to provide benefits such as more visible access permission information, the ability to self-manage access permissions (vs. contacting UW-IT), and a clearly defined annual lifecycle.

Log in to the Provisioning Request Tool (PRT)

Log in to the Provisioning Request Tool (PRT)

What is available via the PRT?

Services

The following services are available via the PRT, though some services are not available for certain types of UW NetID:

On this page, “UW-IT services” refers specifically to the services listed above. If you have questions about access to other UW-IT services, please email help@uw.edu.

Resources

The following resources are available via the PRT:

Access Permissions

The following access permissions are available via the PRT:

UW Medicine (aka Clinical) Shared UW NetIDs not available

UW Medicine (aka Clinical) Shared UW NetIDs are excluded from the PRT and are not available when the owner of a Clinical Shared UW NetID accesses the PRT.  Instead, Clinical Shared UW NetIDs automatically receive UW Office 365 services, and do not require the owner to use the PRT to provision UW Office 365 services.

Provision access to UW-IT services for UW affiliates

Access to UW-IT services may be provisioned to UW NetIDs belonging to UW affiliates who are performing work on behalf of or in support of UW and its faculty, staff, and students. Use of these services must follow UW’s Appropriate Use policies and may be subject to public records and other compliance-related disclosures.

Any UW employee, regardless of role, may provision access to UW-IT services for UW affiliates if the following conditions are satisfied:

  • Provisioning access to UW-IT services for UW affiliate(s) is necessary to support UW employee(s) in work (e.g., teaching or research) or administration; and
  • In your position as a UW employee:
    • You are responsible for supervising the UW affiliate(s) that would be provisioned for access to UW-IT services; or
    • Within your department or organizational unit you are responsible for administering the allocation of access to resources; or
    • The executive head of your department or organizational unit has expressly delegated to you the responsibility to supervise the provisioning of access to UW-IT services for UW affiliates.

By provisioning access to UW-IT services for a UW affiliate, you are confirming that it is appropriate for the UW affiliate to have access to UW-IT services in order to conduct work relevant to the University of Washington. UW’s Appropriate Use policies apply to the UW affiliate’s use of UW-IT services.

Additionally, Washington state laws, policies, and audit practices, as well as federal and state contract-compliance laws to which the UW is subject, require that state resources (e.g., computers and network) be used only for University-related activities. All University policies regarding the appropriate use of state resources and responsible personal conduct apply to the use of its computing and networking resources. In addition, use of computing resources must comply with the restrictions and acceptable practices established specifically for these resources.

If you provision access to UW-IT services for a UW affiliate then you must communicate to the UW affiliate that their use of UW-IT services should respect others and must not interfere with the operation of UW computers and networks. If your department or organizational unit has specific rules about use of UW-IT services that are unique to your department or unit, then you must also communicate those specific rules to the UW affiliate.

Provision access to UW-IT services for Shared and Admin UW NetIDs

Some UW-IT services may also be provisioned to Shared and Admin UW NetIDs by their respective owners. The UW Attorney General’s Office has determined that only the owner of a Shared or Admin UW NetID can acknowledge UW’s Appropriate Use policies and take responsibility for proper use of UW-IT services.

By provisioning access to UW-IT services for a Shared or Admin UW NetID, you are confirming that it is appropriate for that Shared or Admin UW NetID to have access to UW-IT services in order to conduct work relevant to the University of Washington. UW’s Appropriate Use policies apply to the use of UW-IT services, and these UW-IT services may be subject to public records and other compliance-related disclosures.

Washington state laws, policies, and audit practices, as well as federal and state contract-compliance laws to which the UW is subject, require that state resources (e.g., computers and network) be used only for University-related activities. All University policies regarding the appropriate use of state resources and responsible personal conduct apply to the use of its computing and networking resources. In addition, use of computing resources must comply with the restrictions and acceptable practices established specifically for these resources.

If you provision access to UW-IT services for a Shared or Admin UW NetID, then you are responsible for ensuring that use of UW-IT services provisioned for a Shared or Admin UW NetID should respect others and must not interfere with the operation of UW computers and networks. If your department or organizational unit has specific rules about use of UW-IT services that are unique to your department or unit, then you must also use UW-IT services in accordance with these rules.

If you need access to UW-IT services

If you need access to access to UW-IT services, please review the following sections carefully.

Summary of the process

Provisioning services is a two-part process:

  1. A UW employee provisions your UW NetID UW-IT services using the PRT
  2. You will receive an email from help@uw.edu with the subject “Action Required: Your new access to…“. You must select the “Activate” link for each service you have been provisioned for, and then click the “Agree” button under the “Statement of Agreement” section on the website you are taken to.

IMPORTANT: If you do not click the “Agree” button, the provisions are NOT active and do NOT take effect.

Step-by-step process

  • First, contact a current UW employee with whom you are actively working with in your role at UW. This may be a different person than a contact from a previous role or relationship with the UW. For example, if you are a retired instructor who is now volunteering with Advancement, your contact would be in Advancement, not in your previous academic department.
  • Next, inform the current UW employee (your contact) that you need access to UW-IT services and provide the current employee with:
    • Your UW NetID
    • A working email address (a personal, non-UW email address is acceptable)
  • Then, instruct the current UW employee to log in to the Provisioning Request Tool (PRT) and provision you access to the UW-IT services you require using the UW NetID and working email address you provided.
  • Your working email address will receive an email notification with instructions on how to activate your newly provisioned UW-IT services.
  • IMPORTANT: You will receive an email from help@uw.edu with the subject “Action Required: Your new access to…“. You must select the “Activate” link for each service you have been provisioned for, and then click the “Agree” button under the “Statement of Agreement” section on the website you are taken to. If you do not click the “Agree” button, the provisions are NOT active and do NOT take effect. If you are relying on a provisioned service to maintain access to an account & data and do not activate the provision, your accounts may be deleted per standard UW-IT services account & data deletion timelines.

Annual review requirement and revoking services

Access to UW-IT services provisioned by the PRT must be reviewed annually, and either renewed or revoked by the UW employee who provisioned services.

Provisions will expire after one year if no action is taken.  When access is revoked or access expires, access to all expired accounts will also be revoked.  Additionally, all data within expired accounts may be deleted according to standard data deletion timelines.  Other circumstances and affiliations may alter these timelines.  In the case of a legal hold or an additional affiliation that grants access to an account, an account may not follow standard data deletion timelines.  In the case of additional affiliations, the longest data deletion timeline will apply.

Click here to access the Provisioning Request Tool (PRT)

Email Notifications

If you have used the PRT to provision access to UW-IT services, you will receive a notification email to remind you to log in to the PRT to review your existing provision(s).  The first email will be sent 90 days before a provision expires.  If you take no action, additional notification emails will be sent 30 days, 7 days, and 1 day prior to the expiration date of a provision.

UW Affiliate NetIDs

When a provision expires or the UW employee who provisioned access to a UW-IT service for the UW affiliate departs the UW, the UW affiliate will receive a notification email regarding expiring UW-IT services. The UW affiliate will have a 14-day grace period to find a new UW employee to provision continued access to a UW-IT service. If a new UW employee to provision continued access to a UW-IT service is not found, access will be revoked and the associated account and data may be deleted.

Shared and Admin UW NetIDs

When a provision expires or the owner of a Shared or Admin UW NetID departs the UW, other admins of the Shared or Admin UW NetID will receive a notification email regarding expiring UW-IT services. Other admins will have a 14-day grace period to:

  1. Take ownership of the Shared or Admin UW NetID; and
  2. Re-provision continued access to UW-IT services

If this does not happen within the 14-day grace period, access to UW-IT services will be revoked and the associated account and data may be deleted.

Deletion Timelines

Read more about UW Google deletion timelines

Read more about UW Office 365 deletion timelines

Help

For help with the PRT, contact the UW-IT Technology Service Center at help@uw.edu or 206-221-5000.