UW-IT MWS Customer Account Practices

Last updated: August 31, 2022

Prior to 2018, members of UW-IT were under one single customer account. In 2018, we completed a project to create a customer account for each division/unit/group/team using. This page captures important details about UW-IT’s MWS customer accounts and how we completed this project. It’s presented here for as an informational page for UW-IT customers and also in hopes that other customers with a large base of users may find this information useful.

  • Each division/unit/group/team which has use of Managed Workstation services has received its own customer account
  • UW-IT customer accounts are named using the following algorithm: uwit-<taskcode>, e.g. the UW-IT Database Systems team has a customer account of uwit-dba
  • The billing contact for all UW-IT customer accounts is an employee designated by Business and Finance
  • The technical contact for all UW-IT customer accounts is the MWS service owner
  • The initial owner contact (i.e. the supervisor of the division/unit/group/team) may delegate their owner role to someone better suited. To do so, just send email to help@uw.edu
  • The owner contact may designate an alternate technical contact. This individual will get notices we send about changes that impact your part of UW-IT’s use of MWS, and will be able to review info about your use of MWS services
  • UW-IT contacts may, in consultation with Business and Finance, change the budget information for any billable MWS service or the default budget numbers for your customer account. This can be done via the MyIT portal
  • UW-IT contacts are expected to adjust the eligibility group(s) associated with your customer account. The eligibility group tells us which users should be considered part of your customer account and eligible for services. If you do not remove or add users, there are likely to be problems.
    • An initial eligibility group has been created specific to your part of UW-IT based on our analysis of all UW-IT use of MWS. You are designated as an administrator of that group.
    • You can identify the group id of your eligibility group via MyIT. Go to https://support.nebula.washington.edu/myIT/myManagedWorkstationDepartments, then click on your customer account. You’ll find your eligibility group listed under “Eligibility Info”
    • You are welcome to rename this group, but should adjust your customer account if you do
    • uw_it_all us a dependency group for all of UW-IT customer account eligibility groups, to ensure that as users leave UW-IT they are automatically removed.
  • When UW-IT has its next re-organization, Managed Workstation will assist in re-aligning UW-IT customer accounts