Organization Exchange Support Groups

General Information

IT support teams and service desks can become a recognized Organization Exchange Support Group (OESG) in order to offer additional services and advanced features not included in our general Exchange support service offering. Many of these services either require significant expertise or a higher level of support than the general Exchange support service is currently resourced to offer.

Each Organization Exchange Support Group is free to offer some or all options described, but you will need to contact the OESG directly regarding the services they offer.

Examples include:

• Setup and maintenance of Microsoft Outlook desktop clients
• In-depth feature and function support and training for Microsoft Productivity apps
• Performance and advanced troubleshooting for Outlook
• Creation, configuration, and maintenance of resource mailboxes such as room and equipment calendars
• Advanced calendar permissions configuration such as “Send As” and “Full Access” for shared, departmental, resource, and end user mailboxes
• Configuration and troubleshooting of Outlook profiles with multiple accounts
• Email archive mailbox and retention policy configuration

Organization Exchange Support Groups will provide the best and most complete user support for Outlook, OWA, and other email support questions. They are familiar with internal IT systems, may have administrative rights to the workstations in your department or business unit, and will have the information and expertise required to help with local computer configurations.

Finding your Organization Exchange Support Group

UW-IT maintains a list of current Organization Exchange Support group here (see below). Can’t find your Organization Exchange Support Group on the list? Please contact help@uw.edu.

Establishing a new Organization Exchange Support Group

Certain scenarios may call for the creation of an OESG, including academic departments or business units moving from locally managed email services or other email platforms to UW Exchange Online, or perhaps a group/unit is newly formed and needs the ability to offer advanced features over the basic offering to users. In those cases, a new Organization Exchange Support group needs to be established.

An Organization Exchange Support Group will be:

• A point of contact for supporting Outlook, OWA and other email support questions
• Listed on this page as a point of contact
• Responsible for providing local Exchange Online/Outlook IT support to departmental personnel, with ready assistance from UW-IT as resources allow
• Responsible for requesting, supporting, and managing Office 365 resources
• Responsible for assisting with the creation of UW Groups for Shared NetID and resource access
• Responsible for creating their own documentation of policies and procedures regarding the creation and management of Office 365 resources, Shared NetIDs, and UW Groups

UW-IT will need the following information to provision a new Organization Exchange Support Group:

• The academic department or business unit the OESG supports
• An acronym or short name for the department/unit (if available/in general use)
• An email address and phone number that UW-IT will use to direct people in your department to you for assistance
• Name(s) and UW NetID(s) of your IT support organization members
• A Shared NetID or a UW group dedicated to the task of managing UW Office 365 resources in the department or unit

Please email help@uw.edu with the above information to be added to the list as a designated Organization Exchange Support Group.

Recognized Organization Exchange Support Groups (OESGs)