Organization Exchange Support Groups

Last updated: September 13, 2022

General Information

IT support teams and service desks can become a recognized Organization Exchange Support Group (OESG) in order to offer additional services and advanced features not included in our general Exchange support service offering. Many of these services either require significant expertise or a higher level of support than the general Exchange support service is currently resourced to offer.

Each Organization Exchange Support Group is free to offer some or all options described, but you will need to contact the OESG directly regarding the services they offer.

Examples include:

  • Setup and maintenance of Microsoft Outlook desktop clients
  • In-depth feature and function support and training for Microsoft Productivity apps
  • Performance and advanced troubleshooting for Outlook
  • Creation, configuration, and maintenance of resource mailboxes such as room and equipment calendars
  • Advanced calendar permissions configuration such as “Send As” and “Full Access” for shared, departmental, resource, and end user mailboxes
  • Configuration and troubleshooting of Outlook profiles with multiple accounts
  • Email archive mailbox and retention policy configuration

Organization Exchange Support Groups will provide the best and most complete user support for Outlook, OWA, and other email support questions. They are familiar with internal IT systems, may have administrative rights to the workstations in your department or business unit, and will have the information and expertise required to help with local computer configurations.

Finding your Organization Exchange Support Group

UW-IT maintains a list of current Organization Exchange Support group here (see below). Can’t find your Organization Exchange Support Group on the list? Please contact help@uw.edu.

Establishing a new Organization Exchange Support Group

Certain scenarios may call for the creation of an OESG, including academic departments or business units moving from locally managed email services or other email platforms to UW Exchange Online, or perhaps a group/unit is newly formed and needs the ability to offer advanced features over the basic offering to users. In those cases, a new Organization Exchange Support group needs to be established.

An Organization Exchange Support Group will be:

  • A point of contact for supporting Outlook, OWA and other email support questions
  • Listed on this page as a point of contact
  • Responsible for providing local Exchange Online/Outlook IT support to departmental personnel, with ready assistance from UW-IT as resources allow
  • Responsible for requesting, supporting, and managing Office 365 resources
  • Responsible for assisting with the creation of UW Groups for Shared NetID and resource access
  • Responsible for creating their own documentation of policies and procedures regarding the creation and management of Office 365 resources, Shared NetIDs, and UW Groups

UW-IT will need the following information to provision a new Organization Exchange Support Group:

  • The academic department or business unit the OESG supports
  • An acronym or short name for the department/unit (if available/in general use)
  • An email address and phone number that UW-IT will use to direct people in your department to you for assistance
  • Name(s) and UW NetID(s) of your IT support organization members
  • A Shared NetID or a UW group dedicated to the task of managing UW Office 365 resources in the department or unit

Please email help@uw.edu with the above information to be added to the list as a designated Organization Exchange Support Group.

Recognized Organization Exchange Support Groups (OESGs)

Department/Unit Short Name Email Address Phone Number
Academic and Student Affairs ASA asahelp@uw.edu
Applied Physics Laboratory APL help@apl.uw.edu 206-543-7845
Behavioral Research and Therapy Clinic BRTC brtc@uw.edu 206-543-2630
Burke Museum Burke burkeit@uw.edu 206-616-6286
Capital Planning & Development CPD cpdhelp@uw.edu 206-221-4297
Cardiovascular Health Research Unit CHRU chruit@uw.edu 206-221-7775
Center for Shared Services CSS csshelp@uw.edu 206-543-9413
Center for Studies in Demography and Ecology CSDE csde_help@uw.edu
Center for Technology and Disability Studies CTDS ctdshelp@uw.edu
Collaboration Core collabit@uw.edu
Collaborative Health Studies Coordinating Center CHSCC ccit@uw.edu 206-897-1955
College of Arts & Sciences CAS-IT kfwh@uw.edu
College of Built Environments be-help@uw.edu 206-543-8531
College of Education CoE edhelp@uw.edu 206-221-4693
College of Engineering COE help@engr.washington.edu 206-221-4214
College of the Environment envithelp@uw.edu 206-616-0854
CoMotion comotion itsreq@uw.edu 206-616-6080
Comparative History of Ideas Program kfwh@uw.edu
Continuum College CCIT ctnmhelp@uw.edu 206-685-5637
Creative Communications c2help@uw.edu
Daniel J. Evans School of Public Policy and Governance Evans evanshelp@uw.edu 206-616-7360
Dean of Medicine DOM domhelp@uw.edu
Dean Of Public Health (SPH) davidtg@uw.edu 206-685-0977
Department of Aeronautics and Astronautics UWAA uwaahelp@uw.edu 206-685-6101
Department of Anesthesiology & Pain Medicine ANESTH techdesk@uw.edu 206-616-8115
Department of Bioengineering BiOe norbert@uw.edu 206-543-9757
Department of Biology (IT) Biology dhurl@uw.edu 206-685-8035
Department of Biostatistics biosys@uw.edu
Department of Chemistry chemit@uw.edu
Department of Communications Com pelcdv@uw.edu 206-543-4763
Department of Comparative Medicine compmed cmedhelp@uw.edu 206-221-0550
Department of Electrical Engineering ECE help@ece.uw.edu 206-685-1664
Department of Environmental and Occupational Health Science ehit365@uw.edu 206-616-7836
Department of Environmental Health & Safety EHS ehstech@uw.edu 206-543-7282
Department of Epidemiology epi365@uw.edu 206-616-7836
Department of Family Medicine FAMMED uwfmhelp@uw.edu 206-616-8381
Department of History History histcomp@uw.edu 206-616-9169
Department of Laboratory Medicine labmed labmedhelp@uw.edu 206-598-6155
Department of Mathematics matho365@uw.edu 206-543-2752
Department of Medical Education bimetech@uw.edu 206-616-0969
Department of Medicine IT Services ishelp@medicine.washington.edu 206-616-8805
Department of Neurology neurohlp@uw.edu 206-321-4626
Department of Obstetrics and Gynecology ObGyn ishelp@medicine.washington.edu 206-616-8805
Department of Orthopaedics & Sports Medicine Orthop orthohlp@uw.edu 206-221-5380
Department of Pathology support@pathology.washington.edu 206-221-5790
Department of Pediatrics Peds pedcomp@uw.edu 206-543-7337
Department of Psychiatry & Behavioral Sciences PBSCI psychits@uw.edu 206-543-0894
Department of Psychology dougkalk@uw.edu 206-543-8281
Department of Speech & Hearing Sciences SPHSC sphscc@uw.edu 206-543-8725
Department of Statistics stat help@stat.washington.edu 206-685-2303
Department of Surgery SORCE; SURG; WISH; ASONE techdesk@uw.edu 206-616-8115
Departments of Economics, Philosophy, and Sociology SavTech savtech@uw.edu 206-685-9325
Division of Enrollment Management DoEM enrmgmt@uw.edu 206-543-6050
Earth and Space Sciences ESS comphelp@ess.washington.edu 206-685-3398
Foster School of Business bacshelp@uw.edu
French & Portuguese (FIS SPS) cecile@uw.edu 206-685-4726
Friday Harbor Laboratories FHL fhlit@uw.edu 206-626–0704
Gale Lab IT galeadmn@uw.edu 206-732=6082
Global Innovation Exchange GIX gixhelp@uw.edu 206-897-9035
Hall Health Primary Care Center hhnhelp@uw.edu 206-616-1824
Health Services IT Support HSERV hsitsup@uw.edu 206-616-2944
Housing and Food Services hfsit@uw.edu 206-543-1015
HUBert-X-Team (HUB Tech) hubtech@uw.edu 206-616-0243
IMA – Recreational Sports kbeth6@uw.edu 206-616-1087
Information School ihelp@uw.edu 206-616-3086
Information Technologies UW Tacoma tachelp@uw.edu
Institute for Health Metrics and Evaluation IHME; Rosling ihmehelp@uw.edu
Institute for Learning & Brain Sciences ilacsts@uw.edu 206-221-3674
ITS Workforce Management Systems wms-its wms-its@uw.edu 206-520-5148
Jackson School of International Studies jsishelp@uw.edu 206-616-5935
Managed Workstation Service MWS help@uw.edu 206-221-5000
Mechanical Engineering ME mehelp@uw.edu 206-616-1867
MEDEX Northwest IT group itmedex@uw.edu 206-616-4001
Microbiology mbioit@uw.edu 206-616-0113
National Center on Quality Teaching and Learning NCQTL joand@uw.edu 206-221-3505
Office of Animal Welfare oawhelp@uw.edu 206-616-9290
Office of CISO CISO ciso@uw.edu 206 685-8210
Office of Minority Affairs & Diversity OMAD techhelp@uw.edu 206-685-0169
Office of Research Info Systems orissys@uw.edu 206-685-8654
Physiology & Biophysics Department fer@uw.edu 206-685-2107
Radiology MRI LAB discsupp@uw.edu 206-543-3488
RADONC (Radiation Oncology) support@radonc.washington.edu 206-598-4231
School of Aquatic & Fishery Sciences SAFS parker@uw.edu 206-616-0854
School of Art + Art History + Design SoAAHD soahelp@uw.edu 206-616-6742
School of Dentistry SOD sodit@uw.edu
School of Environmental and Forest Sciences SEFS sefsit@uw.edu 206-616-7365
School of Law law lawhelp@uw.edu 206-616-4357
School of Music MUS cmt@uw.edu 206-543-0543
School of Nursing-L&IT SON sonhelp@uw.edu 206-616-7435
School of Pharmacy SOP twentzel@uw.edu 206-221-1050
School of Social Work SSW sswtech@uw.edu 206-685-2295
Simpson Center For The Humanities kfwh@uw.edu
Social Dev. Research Group sdrgtech@uw.edu 206-221-4647
SSW Alliance for Child Welfare Excellence Seattle Training Center SSW ACWESTC SSWTech-sswtech@uw.edu
Undergraduate Academic Affairs (UAA IT) UAA uaahelp@uw.edu 206-221-6061
University Advancement ADV advhelp@uw.edu 206-221-3947
UW Athletics icait@uw.edu 206-543-7412
UW Autism Center UWAC authelp@uw.edu 425-445-0787
UW Bothell uwbit@uw.edu 425-352-3456
UW Career Center uwcchelp@uw.edu 206-543-9109
UW Facilities UWF uwftech@uw.edu 206-685-4129
UW Finance finssit uwfithelp@uw.edu 206-543-8953
UW Graduate School grad gradhelp@uw.edu
UW Law Library libhelp@uw.edu 206-543-6457
UW Libraries LIB libsys@uw.edu 206-543-7043
UW Meany meanycs@uw.edu 206-543-8408
UW Medicine (UWMC, HMC, UWP, UWPN, NWH) mcsos@uw.edu 206-520-2200
UW Medicine Airlift Northwest ALNW help@airliftnw.org 206-965-1925
UW Medicine Communication Technologies UWMCC comtech@uw.edu 206-520-2020
UW Radiology SOM somradit@uw.edu 206-221-3016
UWB-CC Campus Library Technology Services UWBLTS uwblts@uw.edu 425-352-3450
UW-IT ACA ds-exchange@uw.edu
UW-IT DOIT Program doit mcrip@uw.edu 206-221-4166
UW-IT Technology uwtech help@uw.edu 206-221-5000
UW Police Department UWPD uwpdhelp@uw.edu 206-396-0427
Washington National Primate Research Center WANPRC pcinnovate@uw.edu
Washington Sea Grant in the College of the Environment WSG wsgit@uw.edu
Washington State Transportation Center – Urban Form Lab TRAC-UFL tracexch@uw.edu