UW Microsoft Service Levels

• Overview
• UW Microsoft Service Level Offerings 
• General Microsoft 365 Education Licensing Information 
• UW Affiliations 
• Resources 
• Support 

Overview

The information on this page is a general overview of the Microsoft service levels available here at the UW. Please note that this page does not maintain a comprehensive listing of every product or feature included in the service level offerings. If you need more details specific to your situation, please reach out to your local UW-IT support staff or submit a request to help@uw.edu. 

UW Microsoft Service Level Offerings 

The UW Microsoft service levels for UW Office 365 accounts are as follows: 

The UW Microsoft Advanced service level

• Current Staff and Faculty 
• Admin UW NetIDs
• Personal UW NetIDs enabled via Provisioning Request Tool
• UW Medicine Workforce Members 
• Clinical Shared UW NetIDs

The UW Microsoft Student service level

• All students 
• Departmental, Course, and Student Activity Office Shared UW NetIDs

The UW Microsoft Minimal service level 

• Temp UW NetIDs 

The service level assigned to your UW NetID is based on your affiliation with the UW. Please see the UW Affiliations section on this page for more information. 

Table of key differences between UW Microsoft service levels: 

Feature	UW Microsoft Advanced	UW Microsoft Student	UW Microsoft Minimal
Sign in via Entra ID & Sign in logging	Yes	Yes	Yes
Office 365 ProPlus for PC and Mac (software installed on the non-UW owned or managed computer)	Yes	Yes	No
Office activated via KMS on UW owned systems (software installed on the computer that is owned and managed by UW)	Yes	Yes	Yes
Office Online applications for the web	Yes	Yes	No
Office for iOS and Android	Yes	Yes	No
Conditional Access/2FA	Yes	Yes	No
Power BI (Pro)	Yes	Yes	No
Dial-in audio conferencing for Microsoft Teams meetings created by user	Yes	No	No
Teams Dataverse and Virtual Agents	Yes	No	No
Bookings	Yes	Yes	No
Microsoft Editor premium features	Yes	Yes	No
Service Level Changes — Important for End Users
Exchange Online Mailbox limit	100GB	100GB	None
Send Microsoft 365 Encrypted Email	Advanced	Standard	No
OneDrive for Business Storage	5TB	1TB	None
To-Do	Advanced	Standard	No
Whiteboard	Advanced	Advanced	No
Stream	Advanced	Standard	No
Forms	Advanced	Standard	No
Service Level Changes — Important for Department IT
eDiscovery	Advanced	Standard	No
Proactive Threat Protection	Advanced	Advanced	No
Data Loss Protection	Advanced	Standard	No
Incident Investigation	Advanced	Advanced	No
Data encryption and protection	Advanced	Standard	No

^{BOLD indicates a difference in feature level between the service level offerings.}

General Microsoft 365 Education Licensing Information 

Microsoft offers several Microsoft 365 Education licensing options that are specific to the needs of educational institutions — these options are grouped into three distinct licenses: the A1, A3, and A5 licenses. Additionally, Microsoft further divides their licensing options into different products and services lines designated as “Microsoft 365” or “Office 365”. The UW draws from both of Microsoft’s product and service lines, Microsoft 365 and Office 365. As a result, we use “UW Office 365” to describe our branding of the Microsoft productivity platform in our environment, and the term “service level” to describe the set of services and features offered. 

UW Affiliations 

The Manage UW NetID Resources page provides a list of affiliation(s) associated with a UW NetID.

To view affiliation(s):

1. Navigate to the Manage UW NetID Resources page.
2. Expand the + (plus) sign on the Affiliation line.
   
   
3. The topmost entry is typically the affiliation that identifies which UW Microsoft service level the UW NetID’s UW Office 365 account will receive.
   
   

Resources 

More information on related topics, tools, or other resources: 

• Read about the UW Office 365 account & data deletion policy 

Support 

If you need further assistance, please contact UW-IT at help@uw.edu or 206-221-5000.