Get Help

Last updated: April 26, 2024
Self-help information and documentation from UW Information Technology (UW-IT) about technology tools, services and resources is on this website, IT Connect. Check out the common tasks below to find answers to the most frequent reasons UW students, faculty and staff need help from UW-IT, or scroll down for how to contact UW-IT.

Common Tasks

Common Tasks

Workday is a cloud-based software that provides many administrative functions for the UW, including human resources and payroll, procurement and finance. Where you go for Workday help depends on what you need help with:

  • Workday@UW: a curated hub for Workday information and support. Start here if you’re not sure where to find answers.
  • Employee Workday Help: Documentation and support for human resources, time-tracking, payroll, and benefits processes.
  • UW Connect Finance Portal: Self-service support for Workday Finance, including procurement, grant management, and other finance functions.

Contact UW-IT

Send your questions and comments about UW-IT services to our contacts below. UW-IT monitors its email and phones 24 hours a day, 7 days a week.

Tacoma Bothell
Phone: 253-692-4357
More info: Tacoma IT
Phone: 425-352-3456
More info: Bothell IT

Request & Service Status

If you submitted a request using your UW email, you can check on the status of your request with My Requests:

My Requests

The UW-IT Outages & Service Status page lists known issues we are working on:

Outages & Service Status

In-person help

Locations Hours
Learning Technologies Help Desks
Odegaard Undergraduate Library, Second floor

Monday-Friday, 9:00 a.m. to 5:00 p.m., Closed University Holidays
Academic Technologies Help Desk
Kane Hall, Basement, Room 035

Monday-Friday, 8:00 a.m. to 5:00 p.m., Closed University Holidays

Walk-in support available 9:00 a.m. to 4:00 p.m.

UW-IT Service Center

4545 Building (appointment required)

Support exclusively for UW-IT services.

Monday-Friday, 9:00 a.m. to 3:00 p.m., Closed University Holidays

In-person support is exclusively for UW-IT services and by appointment only. Before booking an appointment for in-person support, we recommend searching IT Connect. For faster support, contact UW-IT via the form on the bottom of this page or by phone. If you still need in-person support, please book an appointment with the UW-IT Service Center.

Send a Question to UW-IT

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