IT Connect
Information technology tools and resources at the UW

Panopto FAQs

Log in to Panopto to create or view recordings.

Getting Started 

What is Panopto?

Is there any Panopto training?

Where can I find Panopto?

Can I log in with a shared UW NetID?

How do I make my Panopto recordings available to people in my course?

I am supporting an instructor using Panopto. Can I get administrator or support-level access to Panopto?

Panopto and Canvas

How do I embed Panopto recordings in Canvas?

If a course is jointly listed in the time schedule how will it appear in Panopto?

Why is my Canvas course not showing in Panopto?

When will a course I’m teaching become available in Panopto?

Will Panopto show courses I taught in previous quarters?

Recording

Can I upload an external video file such as a .mp4, .wmv, .mov, etc.?

Is there a place on campus where I can make recordings?

Can I create a recording if I am not currently connected to the Internet?

If the recorder isn’t open, will my recording upload?

Can I schedule a Panopto recording?

What connector should I use with my laptop in a room with automated lecture capture?

Where is the Panopto remote recording software available?

Can I capture my Keynote presentations and what version can I use?

What can I do when my recording is failing to process?

Sharing

How do I share recordings in Canvas?

Can I add UW groups to a Panopto recording or folder?

How do I share my recordings?

What are other sharing options (RSS feeds and podcasts)?

Can I email the link to my recording to people not affiliated with the UW?

I am trying to invite a person with a UW NetID to view my recording in Panopto, but it isn’t working. Why?

What happens when I try to invite someone who is not in Canvas to view my recording?

How can people who aren’t in my course view recordings?

How do I make my recordings available to the public?

How do I copy recordings from one academic quarter to another?

Can I control when my recording is displayed?

General Questions

How do I find out about changes and new releases to Panopto?

Does UW Panopto offer full Panopto functionality?

Who owns the content?

Getting Started

What is Panopto?

Panopto allows for easy recording and sharing of courses, lectures, and presentations. Panopto is designed to simplify the lecture-capture process. Recordings in Panopto are viewable on most web browsers and mobile devices.

Is there any Panopto training?

Yes! The workshop schedule can be found here: https://itconnect.uw.edu/learn/workshops/

If none of the scheduled workshops meet your schedule you can email help@uw.edu to schedule a consultation.

Where can I find Panopto?

In your Canvas course, select Panopto Recordings from the menu on the left. If you don’t see it, go to Settings, select the Navigation tab, and add Panopto Recordings. You may also access Panopto at uw.hosted.panopto.com.

Can I log in with a shared UW NetID?

Shared NetIDs are not supported by Panopto. The same function can be done by sharing folders with another NetID. Learn how to share folders and recordings with other UW NetIDs.

How do I make my Panopto recordings available to people in my course? 

Panopto recordings are automatically available to all members of a course via the Panopto Recordings tab in Canvas.  You do not need to have your course content in Canvas to use Panopto. All you need to do is to publish your Canvas course to establish access for your students.

I am supporting an instructor using Panopto. Can I get administrator or support-level access to Panopto?

Panopto user permissions and course folders are inherited from Canvas. If you need creator-level access to a Panopto folder, the instructor of the course can add you to Canvas in one of the following roles: Teacher, TA, Designer, Librarian, or Guest Teacher. See more details about Canvas roles.

See instructions for sharing. If you need a folder to do test recordings, you can use a personal “My Folder” which you can be access at uw.hosted.panopto.com.

Panopto and Canvas

How do I embed Panopto recordings in Canvas?

Within your Canvas course, you can embed a recording into a Canvas page (this is in addition to the Canvas navigation menu). Note, however, that if you plan to use course content in future quarters, you must copy and move Panopto recordings to the new instance of your Canvas course. If the pages are simply copied, the embedded videos will not be viewable by students in the new Canvas course. Follow these instructions from Panopto.

If a course is jointly listed in the time schedule, how will it appear in Panopto?

Panopto folders are synced up to your Canvas courses. If your course is cross-listed in in the time schedule, you will only see one Canvas course and one Panopto folder.  This course and folder will have the name of the parent course (whichever course comes first alphanumerically).

If you intend to manually cross-list your Canvas course, please email help@uw.edu first with questions prior to cross-listing in Canvas. For more details, see the note for Panopto users on the Canvas Cross-listed courses.

Why is my Canvas course not showing in Panopto?

Panopto receives course folder information from UW Canvas.  You will need to publish your Canvas course and click on the Panopto Recordings tab in Canvas to ensure the connection to Panopto. Publish your Canvas course.

If you are not listed as the instructor of record for a course in the UW Time Schedule, you will not have access to the course. In order to be listed as the instructor of record you will need to contact your departmental time schedule coordinator.  

When will a course I’m teaching become available in Panopto?

Courses are automatically provisioned well in advance of the beginning of each quarter. Canvas courses are generally available as soon as the official Time Schedule for the upcoming quarter is released. See more information about course availability. In order for your course to become available in Panopto, you must publish your Canvas course.

Will Panopto show courses I taught in previous quarters?

Panopto receives course folder information from UW Canvas. If your course from a previous quarter is still published in Canvas, the course folder will show in Panopto.

Recording

Can I upload an external video file such as a .mp4, .wmv, .mov, etc.?

You may upload media to Panopto. For more information, see Panopto’s documentation on uploading recordings and uploadable file types.

By uploading recordings into the Panopto Service, you must be sure that the use of the recordings as part of the Panopto Service will not violate the law, such as copyright law, or the rights of any third party, such as privacy rights.

If your video library is large, consider using MediaAMPhttp://mediaamp.org, a digital asset management and distribution platform; contact info@mediaamp.org to discuss solutions.

Is there a place on campus where I can make recordings? 

Yes! Odegaard room 320 was recently remodeled to allow self-guided, high quality lecture capture recordings. The room is free of charge and is reservable.

In addition, you can schedule recordings in several classrooms. Learn more about scheduled recordings.

Can I create a recording if I am not currently connected to the Internet?

Yes, if you have logged in to the Panopto Recorder while connected to the Internet and not logged out.  Choose “Offline Recording” folder.  After your recording is finished and you have connected to the Internet, click on the recording and selection a destination folder.  Click upload to complete the process. See instructions for recording offline.

If the recorder isn’t open, will my recording upload?

If you are using the Windows recorder, yes. The Windows recorder has a background uploading service that will transfer data to the server as long as the recording computer is on.

The Mac recorder does not have this service at this time.

Can I schedule a Panopto recording?

If you teach in a classroom that supports the automated Scheduled Lecture Capture (the rooms with an Automated Panopto Recorder in the classroom list), you may use the Recordings Scheduler in Canvas to schedule some or all of your classes for recording. You can change the schedule at any point during the quarter as needed for upcoming classes. You may also select to record specific times during your class session, for example, recording only the first hour of class when you are lecturing. For more details, see our help page, Schedule Lecture Capture (Automatically, via Canvas).

What connector should I use with my laptop in a room with automated schedule lecture capture? 

You will need to connect your laptop to the classroom VGA input if you want to record your presentation.  

Most contemporary Mac laptops and some Windows laptops have HDMI, Mini-DisplayPort, Mini-DVI or Thunderbolt ports that allow you to connect an external display or classroom data projector using a cable. When a laptop is connected to a classroom presentation system via one of the ports listed above, the Mac and some Windows laptops output a copy-protected signal that cannot be recorded.

An adapter will allow you to connect your laptop port to the classroom presentation system via the VGA input cable at the podium. VGA does not pass audio, only the display. A stereo mini cable at the podium will pass audio when connected to your Mac laptop.

Where is the Panopto remote recording software available?

UW-IT does not support remote recording for individual users.  Remote recording software is installed only on select classroom computers, integrated with the room’s AV system.

Can I capture my Keynote presentations and what version can I use?

Panopto can capture most Keynote presentation. For more details, see Panopto Keynote Compatibility.

What can I do when my recording is failing to process?

Occasionally, recordings do not process correctly, and you may re-process them by going into your recording’s settings, navigate to the Manage section, and click Re-process. If this does not work, contact help@uw.edu.

Sharing

How do I share recordings in Canvas?

UW Panopto is now built into your Canvas course. The course navigation menu in your Canvas course includes a link called Panopto Recordings. Members of the course can click this link to see recordings saved to the course.

Can I add UW groups to a Panopto recording or folder?

Adding UW groups to Panopto recordings is done using Canvas. UW Panopto receives course enrollment data from UW Canvas. By adding UW Groups or individual NetIDs to the published UW Canvas course connected to your UW Panopto folder, you will update permissions in UW Panopto. Learn how to add people to your Canvas course.

How do I share my recordings?

You can share Panopto videos with a Gmail address, UW NetID, UW Group, or UW courses. Learn how to:

What are other sharing options (RSS feeds and podcasts)?

In new recordings, RSS feeds and podcasts are disabled by default. To turn them on in Panopto, go to the folder-level settings on the top right of the page, select Settings, select Settings again, and then check the Enable Podcast Feed checkbox. To allow downloads, change the drop-down selection from the default of No one to Authenticated users with access.

Can I email the link to my recording to people not affiliated with the UW?

Due to potential privacy and cost issues, as of December 14, 2018 UW-IT will no longer support this functionality. However, you may add a person to your Canvas course using a Google mail account, and they will be able to view course recordings.

I am trying to invite a person with a UW NetID to view my recording in Panopto, but it isn’t working. Why?

Panopto uses permissions from Canvas. While most UW faculty, staff, and students can access Canvas, not everyone at the UW has access. See below for other sharing options.

What happens when I try to invite someone who is not in Canvas to view my recording?

On the Panopto Share screen, the email address highlights change from yellow to red. We are working with Panopto to improve this visual cue and to make it more obvious. You will not be able to send an email invitation to them, and they will not be able to view the recording. See below for other sharing options.

How can people who aren’t in my course view recordings?

You have several options for sharing recordings with people outside of your course:

  • Provide access to all course recordings by adding them to the Canvas course
  • Give them access limited by recording or folder by entering their UW NetID (not email address) in the recording or folder Share settings pop-up.
  • Select the Anyone at your organization with the link share setting and share the link. Note that anyone with the link could share the recording with others at the UW.

For more information, see documentation about sharing recordings in Panopto on IT Connect.

How do I make my recordings available to the public?

If you want to share your recording with people outside the UW, you may post your recordings on YouTube, MediaAmp, or another video-hosting site. If the public can view your recordings, you must ensure that you are not violating copyright law or FERPA and include captions.

How do I copy recordings from one academic quarter to another?

They do not move with your canvas course import. You can copy your recordings in a batch and move them.

Can I control when my recording is displayed?

Yes, you may schedule when your students will be able to start and stop viewing each recording.

General Questions

How do I find out about changes and new releases to Panopto?

To receive email updates, please sign up for our lecture capture news mailing list. We also post updates on the UW Panopto Updates page, and Panopto publishes release notes and notifications on the Panopto Forums page.

Does UW Panopto offer full Panopto functionality?

The following Panopto features are not offered to UW users:

  • Google analytics (Panopto does offer analytics.)
  • Moodle, Blackboard, WebCT, Sakai, Desire2Learn, and Angel integration
  • Department-specific custom branding

Who owns the content?

The person who created the recording, owns the content.

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