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Add captions to Panopto recordings

Adding captions is an excellent enhancement for your viewers and makes video content fully searchable. To learn more about why captioning is important, watch the video, Making Videos Accessible.

Faculty, staff, and students with disabilities can submit an accommodation request to caption Panopto videos by contacting the UW Disability Services Office or Disability Resources for Students. If the accommodation request is approved, all costs and implementation of captioning services are covered by the UW, and video owners don’t need to follow the steps below.

If there is no active accommodation request, costs and implementation of captioning services are the responsibility of video owners – although the UW currently has an opportunity for free captioning (see below). Caption transcripts can be created manually, auto-generated, or professionally captioned for increased accuracy.

Free Captioning

If you have course-related recordings which will be heavily used, have them professionally captioned for free. To apply, simply fill out the captioning services form.  Note: if you want to caption more than one recording, include information for a folder rather than one video. If you have a request for accommodations, your videos are not eligible for this funding; instead work with UW Disability Resources for Students or the Disability Services Office.

Notes: If you plan to make your videos widely available (e.g., beyond the scope of your classroom), consider FERPA policies.

Enable Automatic Captioning on a Folder

Panopto offers free auto-captioning which is not accurate enough for accessibility accommodations, but it can be helpful for many students. If you enable the setting, Panopto will automatically caption any new recordings that are added to your folder. It will not caption recordings which are already in your folder, but you may request them for each recording. Note: It may take several hours for your captions to be available.

  1. Browse to the folder you wish to set up automatic captions for and click the Settings icon on the top right-hand side. Sessions that are automatically captioned due to this setting will always send full raw streams, rather than edited sessions. Please note: you will need to repeat this process to enable automatic captions for each subfolder. 
    select folder settings on screen
  2. Click the Settings tab and choose Automatic Machine Captions in the drop-down menu.
    Select folder captions screen
    To increase the accuracy, consider editing your captions.

Request Captions for a Recording

Captions that are requested per recording will be based on the edited recording, not the full raw streams. Recordings will be locked for editing until the caption request is completed. Additionally, if you edit your recording after the captions have been imported, you will need to delete the current captions and then request captions again.  Note: If the requested session contains clips, the entire unedited duration of the session will be sent.

To submit a caption job, click the Settings button under your recording. Select the Captions tab and choose Automatic Machine Captions from the drop-down menu and click Order.

add captions to a recording screen

Captioning for a Fee

If your recordings don’t qualify for free captioning and you wish to have your recordings captioned professionally, contact for more information about how to set up a caption service account with Panopto.

Last reviewed May 12, 2020