Change in printer support
Sep. 16, 2016
As many of you may be aware UW-IT retired the Computer Maintenance Group (CMG) back in June, 2014. This group provided printer support for the Seattle campus including MWS customers until June, 2014. Since the retirement of the Computer Maintenance Group we…
On-going Problems H: and I: Drives
Jul. 21, 2016
Last month we experienced a significant incident where the server infrastructure behind H:\ and I:\groups was unable to accept new connections. We applied a workaround, moving all user home directories and group directories to new server infrastructure, which also has much newer…
Managed Work Station FY17 Rates
Jul. 07, 2016
FY17 rates for Managed Workstation services are now available. As of 7/1/2016 the new FY17 rates for Managed Workstation service have been approved by Management Accounting & Analysis (MAA). MAA provides final approval of rates for all cost-recovery centers at the UW.…
Managed Workstation H: and I:\groups troubles
Jun. 24, 2016
On 6/15/2016, we experienced a significant incident where the server infrastructure behind H:\ and I:\groups was unable to accept new connections. The cause of that incident is now understood. We applied a workaround of moving the 90% of file directories that were…
OUTAGE: H:, I:\groups, i:\snapshots
Jun. 15, 2016
We are in the process of applying a workaround to resolve this incident. The workaround involves a change we had planned to make in the future to upgrade the server infrastructure behind these file services. We’ve moved one large customer over to…
Disabling Nebula2 user accounts
May. 17, 2016
We have begun disabling unused NEBULA2 user accounts. This does not relate to eligibility groups, nor will it result in the loss of any Nebula services – it is only about whether your NEBULA2 user account is enabled or disabled. …
Nebula VPN Service Change for Mac Users
May. 02, 2016
The Nebula VPN service for Mac users is being retired. All Mac Users will be required to switch to the new campus VPN service “Husky OnNet” before Tuesday, May 31, 2016. There is no charge for the “Husky OnNet” service. This service…
Nebula2 domain end of life: April 3, 2017
Apr. 25, 2016
The Managed Workstation Service plans to move the Nebula2 domain to end of life on April 3, 2017. What and When On April 3, 2017, the Managed Workstation Service plans to shut down the Nebula2 domain. The Managed Workstation Service…
Backup retention period adjustment for deleted files
Apr. 22, 2016
The Managed Workstation Service plans to align its retention practices for deleted files with a newly approved UW reference architecture practice; deleted files will not persist in backups beyond 90 days. What and When In concert with the supplier which provides…
Nebula2 user account disable activity
Apr. 11, 2016
Unused Nebula2 user accounts will be automatically disabled when they meet a variety of conditions, including after 37 days of no logon activity. What and When: On April 11th, 2016, the Managed Workstation service will put into place a new automated…