IT Connect

Information technology tools and resources at the UW

UW Zoom FAQ

How do I log in to UW Zoom?
Log in here: washington.zoom.us. If you have a HIPAA-compliant Zoom account, select HIPAA Sign In.

  • You must have a Zoom Meetings Pro account purchased from the UW.
  • You must log in with a UW NetID.

 

How do I log into Zoom software (I have it installed on my computer)?
Learn how.


Is there training available for UW Zoom?
Yes! Check out the Learning Technologies workshop page.

 

How do I get a UW Zoom account?
UW Zoom host accounts are available to UW Faculty, Staff, and Students with a valid UW NetID. Visit the UW Zoom web order form to learn more about pricing, terms of service, and to submit your order using a UW budget number. See guidance for filling out the order form.

 

What does UW Zoom cost?
UW Zoom is a self-sustaining service and requires a UW budget number to purchase. Visit the UW Zoom web order form to learn more about pricing, terms of service, and to submit your order.

 

How does billing work?
Your UW budget number will be charged within 30 days after submitting your order. You will be charged for the full year of service. Your order will auto-renew at the end of the year, unless you cancel before the renewal date.

 

Which Zoom products are available?
The most popular Zoom product is the Zoom Meetings 50, which gives you a single host account and up to 50 participants per meeting. Several add-on packages are available. To learn more, see the Zoom products comparison chart on the Zoom service catalog page and UW Zoom web order form.

 

What is the difference between Zoom Meetings Pro and Webinar?
Zoom Meetings Pro: Collaborative space where everyone can see one another, hear one another and each individual participant can share screen

Webinar: One-way push or presentation to a large audience. Attendees are view-only participants. Panelists can share audio, video, and screen.

To learn more, see the Zoom products comparison chart on the Zoom service catalog page and UW Zoom web order form.

 

Is UW Zoom HIPAA-compliant?

Yes, UW Zoom is the only HIPAA- and FERPA-compliant video collaboration service available at the UW. Learn more.

 

When I log in to my UW Zoom account, I see a message “You have logged in from another device. Messenger is now inactive.” 
If you see this message, you were logged in to another computer with the same account and Zoom automatically logged you out of the other computer. Zoom is limited to one zoom host account logged in, per computer. If you try to log in to two different computers with the same Zoom host account, you will be logged out. Learn more.

 

When I start my UW Zoom meeting, I see a message “You have a meeting that is currently in progress. Please end it to start a new meeting.” 
If you see this message, your UW Zoom host account is currently running a meeting on another computer. A UW Zoom host account can host only one meeting at a time. To end one meeting and begin another, click End Other Meeting and then start your new meeting.

 

How do I add live captions during my meeting?
You can invite a professional caption provider to your Zoom meeting to provide live captions as you meet. If you record your meeting, the captions will be added to the recording. Learn more.