- Using Your Phone
Learn to make calls and utilize features on your UW campus phone.
- Voicemail, eFax, and Texting
Set up, configure, and use UW voicemail, eFax, and text messaging services.
- Getting or Updating Service
Request or update UW desk phones and services, order cell phone plans, and connect customer purchased equipment.
Host or join dial-in conferences and video calls through Zoom or Teams.
- Calling on the Go
Extend UW phone service to your cell phone, home phone, or computer through extension connect, Avaya Workplace (Softphone), and telecommuter VoIP.
- Billing, Policies, and Procedures
Access phone bills and review policies and procedures.
In an emergency, dial 911 from your phone immediately.
UW telephone service offers a full suite of voice and data services including handset, calling, conferencing, voicemail, fax, text, and more. The services can also extend to cell phones or home phones using features like Extension Connect. Choose a topic above or check out the Service Catalog entry for UW phones service.
IT Connect Launches All-New Phones Topic
The Phones articles have recently been restructured in order to make them more useful to UW Phones customers. Please report any issues to email@example.com.
Some parts of the UW Telephone Service are not included in one of the topics above. To learn about these offerings, follow the links below: