Call forwarding, transfers, conferencing, and redials

Last updated: September 4, 2024

Call forwarding

With Teams Phone, you can forward calls to another number or Teams member, or have a call ring on another number at the same time as your work number.

  1. Click your profile picture at the top of Teams
  2. Select Settings > Calls.
  3. Under Call answering rules, choose Forward my calls, and then select where you want your forwarded calls to go: voicemail, another person, or a call group.

Learn more about call forwarding from Microsoft Support.

Transfer a call

If you’re on a one-on-one call with one other person, you can transfer your end of the call to someone or an external phone

  1. When you’re in a call, select More actions > Transfer in your call controls.
  2. Start typing the number or name of the person you want to transfer the call to and select them when they appear.
  3. If they’re in your org and using Teams, turn on Ring back so if there’s no answer, Teams Phone will send the call back to you if the recipient doesn’t answer or has call forwarding set.
  4. Select Transfer to complete the transfer or the dropdown arrow to choose one of the following options:
    • Work to transfer the call to their Teams number
    • Work voicemail to send it straight to their voicemail
    • Any other numbers (like their mobile number) they added to their account

Learn more about call transfers from Microsoft Support.

Conference calls

Adding another person to a call in progress

If you are in a one-on-one call with another number, and need to add more people to the call, you can start a conference call.

  1. During a call, from the Conversation window, click the People options button.
  2. In the Invite more people dialog box, enter a Contact or number in the Search
  3. Double click the contact’s name OR phone number that appears in the area below the Search
  4. Once the call is accepted the invitee will show up on the Attendees list

Learn more about conferencing from Microsoft Support.

Setting up a conference call

You can schedule a conference call in advance.

  1. Go to the calendar tab on the left side of the screen.
  2. Pick your desired date and time for your conference call, then click ‘New Meeting’.
  3. Put the email addresses of the participants in the ‘Invite Someone’ field.
  4. Add a subject and other desired details
  5. Hit the ‘Send’ button to send the meeting invitation.

Redial last number

To automatically redial the last number you dialed:

  1. Locate your call history, located in the center of the Teams Phone interface, which and shows a list of past calls (including missed calls).
  2. Go to Calls > History.
  3. From any call in the list, select More actions > Call back to begin a call automatically.

Learn more about redialing from Microsoft Support.