Call Forwarding, Transfers, Conferencing, or Redial

Call Forwarding

You can temporarily redirect all calls to an extension or outside number.

To temporarily forward all calls:

1. Press [*72].
2. Listen for the dial tone.
3. If forwarding to an extension:
   • Dial [5-digit number].
4. Otherwise, if forwarding to an outside number:
   • Press [9].
   • Dial the 10-digit number.
5. Listen for three short tones, then hang up.

To cancel call forwarding:

1. Press [*73].
2. Listen for three short tones, then hang up.

Transfer a Call

You can transfer an ongoing call to an extension or outside number.

To transfer a call:

1. Press [TAP], or [Recall], or [Switch Hook].
2. If transferring to an extension:
   • Dial [5-digit number].
3. Otherwise, if transferring to an outside number:
   • Press [9].
   • Dial the 10-digit number.
4. Hang up to complete the transfer.
   • If the line is busy, press [TAP] or [Recall] twice to return to the caller.

Conference Call

You can add additional parties to an ongoing call. A call may have up to 6 participants.

To add an additional party to a call:

1. Press [TAP], or [Recall], or [Switch Hook].
2. If adding an extension:
   • Dial [5-digit number].
3. Otherwise, if adding an outside number:
   • Press [9].
   • Dial the 10-digit number.

Redial Last Number

To automatically redial the last number you dialed:

1. Press [TAP], or [Recall], or [Switch Hook].
2. Press [#9].

Your desk phone or Avaya Workplace may also have a button to automatically redial the last number.