OS lifecycle support

Last updated: November 8, 2022
Audience: IT Staff / TechnicalDecision Makers

Windows Managed Server is dependent on Microsoft’s lifecycle support. This document will review Microsoft’s policy and then cover Windows Managed Server’s policy.

Microsoft lifecycle support

Windows Server long-term servicing channel (LTSC) releases covered by Microsoft’s modern lifecycle policy have a mainstream support lifecycle of 5 years, 5 additional years of extended support, then eligibility to purchase 3 additional years of Extended Security Updates (ESU).

Type of support Mainstream Support Extended Support Extended Security Updates (ESU)
Length of support Initial 5 year period +5 years after mainstream +3 years after extended
Request to change product design and features Available Not available Not available
Security updates Available Available Available via Extended Security Update Program
Non-security updates Available Not available Not available
Self-help support Available Available Available
Paid-support Available Available Available

After the mainstream support period has ended, Microsoft will provide support and security updates, but no quality updates, driver updates, or other features can be expected. When a server falls beyond Extended Support without Extended Security Updates or beyond ESU, it is in violation of UW policies, since it can no longer be kept up to date for security vulnerabilities.

More from Microsoft: detailed information on Windows Server modern lifecycle policy. Supplements to that for Windows Server versions in a fixed lifecycle policy: WS2012R2, WS2012 & WS2008R2.

Windows Managed Server lifecycle support

UW Administrative Policy Statements (APS) expect system owners & operators to keep all IT systems updated with vendor supplied security patches. So to be in alignment with UW expectations, operating systems who no longer have security updates are considered in violation of UW expectations.

Windows Managed Server uses the long-term servicing channel (LTSC). Windows Managed Server provisions servers with the latest Windows Server version to maximize the time your server will be supported. In-place operating system upgrades are not supported; OS upgrades require a requesting a new server. When you do not retire a server which has gone beyond extended support and replace it with a current version, UW-IT must purchase an ESU support plan for your server. UW-IT may also need to purchase additional support packages, for example for antivirus support. Any additional costs incurred due to running a server in extended support are passed along to customers.

The Windows Managed Server service uses five categories[1] to define our support for a given version of Windows Server:

  • Emerging: Newest release which we are preparing to support; we aren’t ready to support this version yet and services/support may be subject to consulting rates.
  • Baseline: Fully supported and preferred for new server builds.
  • Containment: Fully supported for existing servers. Customers should begin making plans to retire and replace with a server in Baseline.
  • Retirement: Scheduled for end-of-life. Customers are actively executing a plan to retire and replace with a server in Baseline. Windows Managed Server will purchase ESUs for any server which requires it, but the cost will be passed along to the customer.
  • Unsupported: Not supported by Windows Managed Server. Servers in this category are shut down.

When a new Windows Server version is released, it will be initially supported as Emerging.  Once the Windows Managed Server team has completed its evaluation and is ready to support the new operating system, we will move the new version to Baseline.

Versions in Baseline are moved into Containment when it reaches the end of its Microsoft mainstream support.

Versions in Containment are moved into Retirement 1 year prior to the end of Microsoft extended support.

Versions in Retirement are moved into Unsupported when the ESU support period has ended.

Windows Server versions generally have a total WMS support lifetime of 13 years after release, from Emerging until Unsupported.

Servers running an OS in Unsupported will be turned off. The customer should have already been in active discussions with Windows Managed Server about its options for 4 years by that point in time.

  Emerging Baseline Containment Retirement Unsupported
Period in category < 6 months 4 1/2 years 4 years 4 years Indefinitely

As of November 2022

Emerging Baseline Containment Retirement Unsupported
Windows Server 2022 (moves in Oct. 2026) Windows Server 2016 (moves in Jan. 2026) Windows Server 2008 (moves  March 31, 2023) Windows Server 2003 R2
Windows Server 2019 (moves in Jan. 2024) Windows Server 2012 (moves to Retirement October 13, 2023, moves to Unsupported October 13, 2026) Windows Server 2008 R2 (moves  March 31, 2023) Windows Server 2003
Windows Server 2012 R2 (moves to Retirement October 13, 2023, moves to Unsupported October 13, 2026) Windows Server 2000
Windows Workstation (any version/edition)

Notes:

  • Windows Server 2008/2008 R2 have a special exception keeping them in the Retirement lifecycle state 2 extra months
  • Windows Server 2012/2012 R2 have a special exception keeping them in Containment lifecycle state 12 extra months

These exceptions reflect the flexibility required to implement a policy like this without unduly impacting customers with insufficient time to address the consequences.

An operating system’s place in the lifecycle determines what support is available from the Windows Managed Server Service, as detailed in the table below.

Emerging Baseline Containment Retirement
OS build image 1 +
OS troubleshooting 1 + + 3
Automated patching mechanism 2 + + +
Patch troubleshooting support 1 + + 3
High risk OS security vulnerability mitigation 1 + + 2
Basic data collection (sign in logs, version, etc.) 2 + + 2
Access management 2 + +  +
Anti-Virus software management 2 + + 2
Firewall management 2 + + 2
Incident support level can be 24×7 2 + +

+ – Fully supported
1 – May be purchased at hourly consulting rates.
2 – Available “as-is” provided it works with our standard toolset.  Troubleshooting or other support may be available at consulting rates.
3 – We will build a new server with a Baseline OS.  If a rebuild can’t be done for some reason, support is available at consulting rates.


[1] The UW Enterprise Architecture (EA) program promotes using specific terms to communicate technology lifecycle states, and we use their terminology in describing our support practices and lifecycle process.