Workday is a cloud-based software that provides many administrative functions for the UW, including human resources and payroll, procurement and finance.
Where you go for Workday help depends on what you need help with:
Workday Human Resources, Payroll and Benefits
Integrated Service Center
To get support on human resources, time-tracking, payroll, and benefits processes, go to the Integrated Service Center (ISC). The ISC works closely with UW-HR, Office of Academic Personnel, UW-IT, UW Medical Centers* and other central business units, University leadership, departments and HR administrators to support faculty, staff and students with their payroll/HR-impacting information in Workday. Visit the ISC website to access Workday, view instructional videos and user guides, or to contact ISC representatives.
*UW Medical Centers employees use Kronos for time and absence tracking and can contact firstname.lastname@example.org with questions.
Your Shared Environment will be the first point of contact for finance support inquiries and requests to initiate finance processes. Some Shared Environments may use their own tools for managing internal customer issues.
UW Connect Finance
You can use UW Connect Finance to access self-help guides on common transactions in Workday Finance. You can also contact a representative of your Shared Environments for customer support using a request form. Visit UW Connect Finance.