Last updated: April 12, 2023

Workday is a cloud-based software that provides many administrative functions for the UW, including Human Resources and Payroll, Procurement and Finance. At UWFT go-live in mid-2023, the UW will transition to the most integrated and complex landscape of core systems, processes and data in its history. At the center of these integrations is Workday, a centralized, cloud-based software solution for Human Resources and Payroll, Procurement and Finance.

Workday Support and Operating Model

Learn about the Workday platform support and operating model, which is collectively known as the new Sustainment model.

Integrated Service Center and Workday Human Resources and Payroll support

To get support on human resources, time-tracking, payroll, and benefits processes, go to the Integrated Service Center (ISC). The ISC works closely with UW-HR, Office of Academic Personnel, UW-IT, UW Medical Centers* and other central business units, University leadership, departments and HR administrators to support faculty, staff and students with their payroll/HR-impacting information in Workday. Visit the ISC website to access Workday, view instructional videos and user guides, or to contact ISC representatives.

UW Finance Transformation and Workday Finance support

You can find a wealth of details related to the UW Finance Transformation project and the deployment of the University’s new modern finance infrastructure on the Change Network site. In particular, you can get updated information related to the Customer Support Model and how UW Connect, the UW’s ServiceNow customer support platform, will be leveraged for ticketing and case management.


*UW Medical Centers employees use Kronos for time and absence tracking and can contact with questions.