Husky OnNet FAQs

Last updated: December 23, 2022
Audience: All UW

General Questions

General questions

If you get one of the following errors:

  • Your session could not be established” and “Access denied” may indicate that you do not currently have Husky OnNet running on your computer or that the UW NetID you entered is ineligible to use this service.
    • Shared and Sponsored UW NetIDs are not automatically eligible for Husky OnNet. Your supervisor can set up access for you. For more information, visit the Husky OnNet for Sponsored UW NetIDs page.
  • Network Access Connection Device not found” can occur where a user has multiple VPN client softwares installed. Clearing out those installations may resolve the problem; or contact UW-IT helpdesk at to request additional instructions provided by F5.
  • An error occurred while trying to uninstall BIG-IP Edge Client.” This can happen in Windows if multiple BIG-IP Edge Client components are displayed. When you have uninstalled the first component, the second one appears to require uninstalling as well.
  • Need to use Husky OnNet client to connect to this service.” The Husky OnNet software is not currently running on your computer. If you have already downloaded Husky OnNet, start the application and click Connect. Otherwise, follow the instructions in Installing, Configuring, and Using Husky OnNet to download the application and connect to Husky OnNet.
  • When a session expires, the main window of the F5 client software is automatically opened, so you may not know that you need to re-authenticate. You’ll need to close and then re-open the F5 client to start a new session.

Husky OnNet sessions are limited to a maximum of 72 hours. At 72 hours, your session will be disconnected. To restart your session, you will need to reconnect and re-authenticate.

UW-IT has spent considerable time with the Husky OnNet vendor (F5) to assure that the central system supporting Husky OnNet is configured for optimal performance. We occasionally hear about users having issues with the speed of their Husky OnNet service; often, but not always, these users are outside of the U.S. If you are having problems with the speed of your Husky OnNet connection, please consider whether any of these may be a contributing factor, and where possible, take action to optimize:

  • Current device OS system, w/ applied patches
  • Current HON Big-IP Edge client w/ applied patches
  • Current file transfer software w/ applied patches: note that this software may be a component of your OS and not require a separate action.
  • The location of the application you are using: e.g., whenever feasible, run your applications on your local device rather than on a remote device.
  • Type and size of Internet connection: e.g., a 10Mbps connection will usually be considerably slower than a 1Gbps.
  • Network policies applied by the Internet provider on their service: e.g., extensive firewall or traffic management policies that constrain traffic flows.
  • Amount of ‘over subscription’ the provider has applied to their service: e.g., most service providers sell more capacity to their users than their underlying network can support all at once (‘over subscription’). Performance may vary depending on the network demand at any given time.
  • Number and type of network policy points in the path (e.g., how many different vendor systems and policies does the traffic need to traverse): e.g., if you are in a remote, rural location, your traffic may need to traverse numerous networks and/or policy devices to interact with the UW network.

Try one of these solutions:

  • Make sure to click Connect to start your session.
  • Disconnect and connect again to start a fresh session.
  • Make sure you are using a client from the UWare site; other clients may not work with Husky OnNet.
  • Uninstall the software, restart your computer, and then re-install the software.

Only current UW faculty, students, and staff may use Husky OnNet to access UW-restricted library resources. To access UW-restricted library resources using Husky OnNet, you will need to select the “All Internet Traffic” server before you click “connect” to start your Husky OnNet session. For more information see University Libraries Off-Campus Access.

NOTE: Due to contractual requirements regarding authorized use, neither Husky OnNet – Department (HON-D) service nor sponsored UW NetID holders may access UW-restricted library resources.

Yes. One of them is the Philo TV streaming service, whose license is valid for use only for users who are physically on campus and is configured to block access for users off campus. As UW-IT becomes aware of other such services, we will do our best to include those items here as well.

Refer to the Selecting a Husky OnNet Server page to get your server addresses and enter them in your Husky OnNet client.

While connected to your home network you may run into an IP conflict when running Husky OnNet. To fix this, configure your home network to use IP addresses from either the or address pool.

At this time, we have yet to receive reports about Husky OnNet being completely blocked by China or any other country. However, some individual nation networks and individual private networks may have controls that limit VPN connectivity, so we cannot guarantee that Husky OnNet access will work everywhere. Also, China and other countries may have strict laws and policies regarding VPN use, as well as other data security concerns when traveling with cell phones, laptops, and other electronic devices. We recommend that international travelers contact the Office of Global Affairs in advance of your trip for more information.

Husky OnNet on Windows and macOS

Husky OnNet on Windows and macOS

Each time you connect to Husky OnNet on Windows or macOS, the UW-IT Husky OnNet server checks to assure your software has the most recent updates/patches and will download them if needed.

Windows: Windows client updates will download and install automatically.

macOS: The macOS client updates will automatically download. Installing these downloads on the Mac will require administrator privileges. If the user doesn’t have administrator access, you may click “Cancel” at the ‘admin password’ prompt after the download. You will still be able to use the client to connect to Husky OnNet. However, to get the advantage of the upgrades, you will need to make arrangements to have someone with admin privileges apply the upgrades.

Please uninstall MalwareBytes from your computer, restart, and try to launch Husky OnNet again.

  • Locate and open “Device Manager” and expand the “Network adapters” section.
  • Right-click on each and every “WAN Miniport…” virtual adapter and choose “Uninstall device”.
  • Click on the “Action” menu at the top of the window and select “Scan for hardware changes”. This will re-create the virtual adapters.
  • Launch the Big-IP Edge client again and try to connect.

The BIG-IP Edge Client requires the Windows Remote Access Connection Manager (RasMan) service to work, but the service may not be running. The following process will start it unless there are larger problems with your Windows configuration.

  • Open the Start Menu and type to search for “cmd”. Windows will find the Command Prompt app.
  • Right click Command Prompt it and select Run as administrator.
  • Click Yes on the User Account Control pop-up window.
  • A command window will appear. In the window, type “net start rasman” and press enter. In a few seconds the service should start.

Launch the Big-IP Edge client again and see if it works as expected.

If you see the UW NetID login window appear on the screen briefly and disappear immediately, it is possible that the user account on that computer doesn’t have “authority” to run the application. In some Windows configurations, the user account must have administrative rights to allow the application to work properly.

Right click on the BIG-IP Edge Client app icon, and select “Run as administrator”.

The Auto-Connect feature is permanently disabled and does not work. Only Connect and Disconnect options are available.

Husky OnNet on Other Operating Systems

Husky OnNet on other operating systems

F5 Networks offers the F5 Access app for a number of devices and operating systems including iOS and Android in appropriate app stores. UW-IT does not support and cannot answer questions about these applications. However, users who can successfully install and use them without help are welcome to do so and are bound by the Terms and Conditions for use of this software.

Follow instructions in Installing, Configuring, and Using Husky OnNet to configure and run F5 Access on your device.

Tips for IT Staff

Tips for IT staff

If you have a service and either need to restrict or allow access to Husky OnNet, here are the IP address blocks from which addresses are assigned to Husky OnNet users:

  • IPv4 leases for current faculty, students, & staff:
  • IPv6 leases (see note): 2607:4000:404::/48

Note: Husky OnNet is currently not IPv6 enabled. This functionality is targeted for a future release. Also, if you open up your non-public service or application to Husky OnNet address blocks, remember that the service/application will be available to any and all users of Husky OnNet.

No, but this is a feature request for a different central VPN service that is being worked on.