IT Connect
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Wi-Fi Advisories

This page contains important advisory notices for devices connecting to University of Washington Wi-Fi networks.

23/08/2021 – Samsung One UI 3.1 update for Android 11

The latest release of Samsung One UI 3.1 for Android 11 has introduced a feature called “Deep Sleeping Apps”. This new feature is designed to stops apps from running in the background and only allows them to run when the user opens them.

This change breaks the functionality of SecureW2 JoinNow MultiOS app and may cause the device to fail to join the eduroam Wi-Fi network.

The steps required to fix the issues are available on SecureW2s blog post, (Solved) Android 11 Samsung “Deep Sleep” Wi-Fi Connectivity Issue.


10/13/2020 – Google Android 11 December Security Update

Google’s release of the Android 11 December Security Update will likely remove the “Do not validate” option under “CA certificate” within 802.1X based Wi-Fi profiles. This may affect users who have manually configured their device for eduroam and have not installed the correct Root Certificate with validation enabled.

Android 11 users who have issues connecting to eduroam after this update should delete the “eduroam” Wi-Fi” profile and onboard via

Android 11 users who have onboarded their device via the onboarding tool AFTER 05/01/2020 are not affected by this change.


09/28/2020 – Apple iOS14 MAC randomization

Apple’s release of iOS14 brought some changes to the way your device identifies itself to Wi-Fi networks.

This change causes the device to randomize its MAC address which will cause the UW Wi-Fi network to treat it as a brand new device each time it connects. MAC randomization futher complicates any troubleshooting support UW-IT can provide.

For information on turning this feature off, please visit our guide.

You can view the advisory from Apple here.


05/01/2020 – eduroam moves to EAP-TLS

Due to changes to the eduroam Wi-Fi service as of 05/01/20, users are required to re-onboard their devices. Please visit our Eduroam Onboarding Guide for step-by-step instructions or click to onboard right away.


03/13/2020 – Problem with connecting to Wi-Fi 6 (802.11ax) Capable Access Points with Intel® Wireless Adapters Supporting 802.11ac

Certain older generation Windows-based Intel wireless adapters are unable to see Wi-Fi 6/802.11ax networks unless their drivers have been updated. This means that your device may not be able to connect to the Wi-Fi in any buildings that are running the latest generation Wi-Fi 6 Access Points.

You can view the advisory from Intel here or download the automated Intel® Driver & Support Assistant here.

Last reviewed August 23, 2021