IT Connect

Information technology tools and resources at the UW

Eduroam FAQ

Does the University of Washington (UW) have access to eduroam?
Answer: Yes, the UW is a participating member of eduroam. This means:

  • Visitors to the University can access the eduroam network for secure wireless access to the Internet and other resources at their home institution.
  • University faculty, staff, and students visiting other eduroam participating institutions can access eduroam using their UW NetID credentials.

Eduroam will show up as a network option in your wireless connections on your mobile device or laptop.

I am a University of Washington staff member or student. Can I access eduroam while I’m at the University of Washington?
Answer:  Yes, UW faculty, staff, and students can access the eduroam service on any of the three UW campuses, UW Medicine and other UW Wi-Fi locations where the SSID is present.
I’m a University of Washington faculty, staff, or student. Can I access eduroam at another institution?
Answer: Yes, if the institution you are visiting is a participating member of eduroam. Before using eduroam, you will first have to configure your device for eduroam. There is a tool to help you with this. You can find more information on our eduroam information pages.
What does eduroam cost?
Answer: Eduroam is a free service provided by an international federation of academic institutions for all members of the worldwide research and education community.
Can I use my smartphone or mobile device with eduroam?
Answer: Yes, the following smartphones and mobile devices can use eduroam:

  • Android
  • iPhone/iPad/iPod Touch (iOS version two or later)
  • Windows Mobile
  • Other devices that support 802.1X and WPA2 Enterprise
How does eduroam work?
Answer: Eduroam works by sending your UW NetID (in the format yourNetID@uw.edu) and password details through a secure ‘tunnel’ back to your home institution to be authenticated. Once your credentials have been verified by your home institution, that information is returned to the institution you are visiting so you can access the eduroam wireless network.

For example, if you were visiting the University of Oregon, you would log in to the eduroam wireless network using your UW NetID (in the format of yourNetID@uw.edu)  and password. This information is sent to the UW’s identity management system to be authorized, and a message sent back to the University of Oregon advising that your credentials are correct and you are allowed access to eduroam network.

I’m a visitor to the University of Washington. Why can’t I access eduroam?
Answer: If you are a student from another institution visiting the UW, your home institution may not allow you access to eduroam from another location. Please contact the IT services at your home institution for more information.

If you should have access to eduroam, but if the eduroam option does not appear in your wireless connections, first check that:

  • there are other wireless networks available (there could be a local network problem)
  • your mobile device is in range of the eduroam network you should be able to connect to it using your university credentials. Eduroam is currently available at UW-IT supported Wi-Fi locations.

If both of these are correct,  and you are still having problems connnecting to the eduroam network, please contact help@uw.edu so they can investigate the issue further.

Which computer operating systems can I use to access eduroam?
Answer: Eduroam has ‘cross platform’ access, which means that eduroam will work on the following computer operating systems:

  • Windows
  • Mac OS
  • Linux
  • Chrome OS
  • iOS
  • Android
Is eduroam safe to use?
Answer: Eduroam has secure encryption and authentication standards with better security than most commercial public wireless hotspots which have open access without encrypted over the air services.

However, you should be aware that when using the Internet via eduroam at another institution, any local security measures at that institution will apply to you as well. For example, the firewall settings at the visited institution may be different from those you are used to at your home institution, so as a visitor you may have access to fewer services on the Internet than you would have at home.

I’m UW Faculty/student/staff, and I’ve run the onboarding tool and have setup my machine for eduroam but I still am unable to get on the network?
Answer: If you are UW staff/student/faculty UW NETID http://uwnetid.washington.edu/manage page.  On the left side of the screen under title of Manage NetID, click on Computing Services.

Check to make sure that you have Eduroam Radius Access enabled under the Active Services.  If not and the service is listed under the Inactive Services click the check box and hit the Subscribe button to add it to your active services.  The update to enable this feature will be run and you should be able to access eduroam service. If you are still having issues, contact help@uw.edu .

I’m a system administrator and I need to configure multiple machines with eduroam access how do I go about it?
Answer: Go to https://cloud.securew2.com/public/67017/eduroam_mdm and download the mobile configuration file for iOS devices. Copy to Flash drive or server and then install the onboarding installer agent from each machine.
If you experience any issues please contact help@uw.edu , to file a problem.

Can I onboard my devices before coming to the UW if I already have a UW NetID?
Answer: No, to onboard your device, you must be on the UW Campus with access to the eduroam SSID. Onboarding requires the eduroam SSID to complete the device setup.

Can I use eduroam without installing the onboarding software?
Answer: 
You can but it is not supported. Running the onboarding software utility helps set up the correct network and security profile configurations on the client device.

But a person can add these settings manually, by creating the new profile and security settings for the eduroam SSID. However, UW-IT doesn’t support manual configurations of client devices or provide documentation.