IT Connect
Your connection to information technology at the UW

Configuring for Wireless Networking

Due to changes to the eduroam Wi-Fi service as of 05/01/20, users are required to re-onboard their devices. Please visit our Eduroam Onboarding Guide for step-by-step instructions or click onboard.wifi.uw.edu to onboard right away.

At the University of Washington, we provide 802.11n (Wi-Fi 4), 802.11ac (Wi-Fi 5) or 802.11ax (Wi-Fi 6) connectivity at all locations with wireless coverage. Our wireless infrastructure is capable of both 2.4GHz and 5GHz connection options with 5GHz being the favored frequency.

What Hardware Do I Need to Use the UW Wireless Network?

To use UW wireless services you should have a device that supports the 802.11ac and we strongly recommend 802.1X for eduroam support. The UW wireless network also supports 802.11n, 802.11a and 802.11g however we do not recommend its use. We no longer support 802.11b.

Wireless hardware that supports 802.11ac will ensure you have the best overall wireless service on campus, primarily due to the inclusion of 2.4GHz and 5GHz transmission capabilities.

It is also recommended that your device has Wi-Fi Alliance Certification to ensure its compatibility.

Connecting Your Device to the UW Wireless Network

You’re able to connect your device to the UW wireless network via the “eduroam” or “University of Washington” SSIDs.

It is recommended for all students, faculty and staff to use the eduroam network due to its extra security and mobility options.

You can learn more about how to connect to either Wi-Fi services at the Using Wi-Fi at the UW page of IT Connect.

The following are recommended network settings for using the UW wireless services:

Setting Recommended Value
TCP/IP address Acquire address dynamically with DHCP
DNS Servers Dynamically acquire DNS server addresses. This will result in use of default DNS servers.

Apple iOS Devices Connecting to UW Wireless Networks

Apple’s release of iOS14 brought some changes to the way your device identifies itself to Wi-Fi networks.

This changes causes the device to randomize its MAC address which will cause the UW Wi-Fi network to treat it as a brand new device each time it connects, and complicates any troubleshooting support UW-IT can provide.

To turn is function off, follow the steps below.

Open Settings

Open Wi-Fi

Select either “eduroam” or “University of Washington”

Toggle the “Private Address” slider
Tap “Rejoin”
Confirm the “Private Address” toggle is off and repeat the process for any other UW Wi-Fi Networks

Help

If you are still having problems configuring your wireless device to work on the UW wireless network, contact your device vendor or the UW-IT Service Center.

Last reviewed April 22, 2020