IT Connect
Your connection to information technology at the UW

Configuring for Wireless Networking

Due to changes to the eduroam Wi-Fi service as of 05/01/20, users are required to re-onboard their devices. Please visit our Eduroam Onboarding Guide for step-by-step instructions or click onboard.wifi.uw.edu to onboard right away.

At the University of Washington, we provide 802.11n (Wi-Fi 4), 802.11ac (Wi-Fi 5) or 802.11ax (Wi-Fi 6) connectivity at all locations with wireless coverage. Our wireless infrastructure is capable of both 2.4GHz and 5GHz connection options with 5GHz being the favored frequency.

What Hardware Do I Need to Use the UW Wireless Network?

To use UW wireless services you should have a device that supports the 802.11ac and we strongly recommend 802.1X for eduroam support. The UW wireless network also supports 802.11n, 802.11a and 802.11g however we do not recommend its use. We no longer support 802.11b.

Wireless hardware that supports 802.11ac will ensure you have the best overall wireless service on campus, primarily due to the inclusion of 2.4GHz and 5GHz transmission capabilities.

It is also recommended that your device has Wi-Fi Alliance Certification to ensure its compatibility.

Connecting Your Device to the UW Wireless Network

You’re able to connect your device to the UW wireless network via the “eduroam” or “University of Washington” SSIDs.

It is recommended for all students, faculty and staff to use the eduroam network due to its extra security and mobility options.

You can learn more about how to connect to either Wi-Fi services at the Using Wi-Fi at the UW page of IT Connect.

The following are recommended network settings for using the UW wireless services:

Setting Recommended Value
TCP/IP address Acquire address dynamically with DHCP
DNS Servers Dynamically acquire DNS server addresses. This will result in use of default DNS servers.

How to find the Wi-Fi MAC address for your device

Sometimes you might need to know your the MAC address of your device for troubleshooting purposes with UW-IT. A MAC address is a unique identifier that a network adapter has in order to communicate on a wired or wireless network.

Apple macOS

  1. Select the Wi-Fi symbol along the top menu bar and click on Open Network Preferences at the bottom of the drop down menu
  2. Click on Wi-Fi in the menu on the left and click Advanced on the right
  3. Look for the item that says “Wi-Fi MAC Address:” – This is your MAC address

Apple iOS

  1. Tap Settings > WLAN
  2. Locate the Wi-Fi network to which you’re connected to and tap the ⓘ icon
  3. Locate “WLAN Address” – This is your MAC address

Microsoft Windows 10

  1. Open the Windows menu and click the gear icon to open Windows Settings
  2. Click Network & Internet
  3. Click Wi-Fi on the left
  4. Click Hardware properties
  5. Locate “Physical address (MAC): – This is your MAC address

Android

  1. Go to your Applications menu
  2. Tap Settings
  3. Tap Network & internet
  4. Tap Wi-Fi
  5. Tap the Wi-Fi network you device is connect to
  6. Expand the “Advaced” option
  7. Locate the “Deviec MAC address” or “Randomized MAC address” field – This is your MAC Address

How to delete a Wi-Fi network from your device

Sometimes you may need to remove a Wi-Fi network from your device during troubleshooting with UW-IT. Each Wi-Fi network you connect to generates a unique Wi-Fi profile which contains special settings and configurations.

When Wi-Fi is enabled, your device is constantly searching for all the different Wi-Fi profiles your device has saved. Due to this, you should delete Wi-Fi network profiles from your devices which you no longer use as this can cause connection delays.

Apple macOS

  1. Select the Wi-Fi symbol along the top menu bar and click on Open Network Preferences at the bottom of the drop down menu
  2. Click on Wi-Fi in the menu on the left and click Advanced on the right
  3. Select the Wi-Fi network you want to delete
  4. Click the – “Remove WiFi Network” Button

Apple iOS

  1. Tap Settings > WLAN
  2. Locate the Wi-Fi network to which you’re connected to and tap the ⓘ
  3. Tap “Forget this Network”

Microsoft Windows 10

  1. Open the Windows menu and click the gear icon to open Windows Settings
  2. Click Network & Internet
  3. Click Wi-Fi on the left
  4. Click Manage known networks
  5. Select the WiFi network you want to delete and select Forget

Android

  1. Go to your Applications menu
  2. Tap Settings
  3. Tap Network & internet
  4. Tap Wi-Fi
  5. Tap and hold on the network you want to delete. A prompt will appear on your screen giving you the option to tap the Forget button

Apple iOS Devices Connecting to UW Wireless Networks

Apple’s release of iOS14 brought some changes to the way your device identifies itself to Wi-Fi networks.

This changes causes the device to randomize its MAC address which will cause the UW Wi-Fi network to treat it as a brand new device each time it connects, and complicates any troubleshooting support UW-IT can provide.

To turn is function off, follow the steps below.

Open Settings

Open Wi-Fi

Select either “eduroam” or “University of Washington”

Toggle the “Private Address” slider
Tap “Rejoin”
Confirm the “Private Address” toggle is off and repeat the process for any other UW Wi-Fi Networks

Help

If you are still having problems configuring your wireless device to work on the UW wireless network, contact your device vendor or the UW-IT Service Center.

Last reviewed February 17, 2021