Owner’s Guide: Manage Subscribers

Last updated: August 26, 2022
Audience: StudentsInstructorsStaffIT Staff / Technical

This information applies to: New Mailman

Please note: This documentation is still undergoing quality check. The final version will be published soon.

View subscriber list

  1. Log in to your list administration screen.

    • In the address window of your web browser, enter listname.uw.edu where listname is replaced with the name of your list. For example, if your list is uwsports, you would enter uwsports.uw.edu.
    • When you reach the list web page for your list, near the top of the page, click Log in, and then enter your UW NetID and password.
  2. In the menu at the top of the page, click Users. From the drop-down menu, select Members.
  3. List members appear on the next page.
  4. You can select to display from 10 – 200 members on your screen.
  5. To export your member list, click the CSV Export button located above the member list.

Add subscribers

  1. Log in to your list administration screen.

    • In the address window of your web browser, enter listname.uw.edu where listname is replaced with the name of your list. For example, if your list is uwsports, you would enter uwsports.uw.edu.
    • When you reach the list web page for your list, near the top of the page, click Log in, and then enter your UW NetID and password.
  2. In the menu at the top of the page click Mass operations. From the drop-down menu, select Mass subscribe.
  3. Enter the email addresses (one per line) in the box provided. If you want to include a name with each address, make sure each line is in one of the following formats:
    name <email_address>

    • Note: Make sure to include the brackets around the email addresses. Example: Joe User <joeuser@uw.edu>
      “name” <email_address> example: “Joe User” <joeuser@uw.edu>
      email address (name) example: joeuser@uw.edu (Joe User)
  4. Select how subscribers will be added to your list.
    • Check Pre confirm if you want your subscribers to be automatically added.
      • Note: if you have a welcome message set up, it will be sent to your subscribers automatically.
    • Check Pre approved if you don’t want to have to approve the subscription request.
    • Check Pre Verified if you don’t want users to have to verify that their email address is valid. If you leave it unchecked, subscribers will receive a message asking them to confirm their email address.
    • Check Invitation if you would like to invite people to subscribe to the list. If you decide to invite people, all the other checkboxes will be ignored. Subscribers will be subscribed only after they accept the email invitation.
  5. Click Subscribe users.

Remove subscribers

  1. Log in to your list administration screen.

    • In the address window of your web browser, enter listname.uw.edu where listname is replaced with the name of your list. For example, if your list is uwsports, you would enter uwsports.uw.edu.
    • When you reach the list web page for your list, near the top of the page, click Log in, and then enter your UW NetID and password.
  2. In the menu at the top of the page click Mass operations. From the drop-down menu, select Mass removal.
  3. Click in the box in the first column (the “unsub” column) next to the address of each subscriber you want to delete.
  4. When finished, click Unsubscribe users.
  5. To unsubscribe everyone, click Unsubscribe All. That option only works if you choose not to notify the users and owners.
    • Note: If you created a goodbye message, people will receive it when they are unsubscribed.

Deal with problem subscribers

If someone uses your list inappropriately by sending irrelevant messages, large numbers of messages, or demeaning messages, you have several options:

  1. Email a statement of appropriate use and conduct to the list.
  2. Unsubscribe the offending user (see the Remove subscribers section above).
  3. Set up your list so that only subscribers can post messages to it.
    • Note: You may also want to require approvals for subscriptions.
  4. If the offending user is a UW student, faculty, or staff, report the inappropriate use to UW-IT by sending an email message to help@uw.edu describing the situation and including samples of the offending messages. Unethical use of University computing resources can be grounds for disciplinary action, including loss of computer accounts.
  5. Add the person’s email address to the list of addresses that are banned from membership on your list.

Ban someone from your list

  1. Log in to your list administration screen.

    • In the address window of your web browser, enter listname.uw.edu where listname is replaced with the name of your list. For example, if your list is uwsports, you would enter uwsports.uw.edu.
    • When you reach the list web page for your list, near the top of the page, click Log in, and then enter your UW NetID and password.
  2. In the menu at the top of the page, click Ban List.
  3. In the Add ban field, enter the email address of the offending user. If you want to ban all users from a domain, you can use regular expressions. For example, to ban everyone from spammers.com type *@spammers.com.
  4. Click Ban email.
  5. If you change your mind, you can remove users from the ban list by clicking the red checkbox next to their name.

You may also wish to review the Mailman owner and usage Policy section.