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IT Connect

Information technology tools and resources at the UW

Sign in with UW NetID

Overview

When you access protected resources such as MyUW, Canvas, MyPlanWorkday, and others, you will be redirected to a secure location to sign in with your UW NetID:

Learning how to sign in and sign out will help you protect your privacy and prevent unauthorized use of your UW NetID by others.

How to sign in

When asked to sign in, enter your UW NetID and password. If verification is successful, you will continue to the protected resource. Successful sign-in also creates a session to reduce how often you have to reauthenticate during your browsing session.

Note that some resources require you to reauthenticate and others require you to sign in with two-factor authentication (2FA) for added security.

How to sign out

Remember to sign out after accessing resources using your UW NetID, especially if you share a computer, laptop, tablet, or smartphone with someone else. The best way to sign out is to completely exit your web browser. Doing so prevents others from accessing resources and your personal information using your UW NetID as if they were you.

How to completely exit common web browsers

Microsoft Windows

Internet Explorer
  • Shortcut: CTRL+W
  • Click on the close box in the upper right corner of the browser

Closing Windows IE

Google Chrome
  • Shortcut: CTRL+SHIFT+Q
  • Click on the square box with three bars to the right of the search field and select Exit

Windows Chrome Exit

Firefox
  • Shortcut: ALT+F, X
  • Click on the File menu, select Exit

Windows Firefox Exit

Apple

Safari
  • Shortcut: Command-Q
  • Click on the Safari menu, and select Quit Safari

Apple Safari Quit

Google Chrome
  • Shortcut: Command-Q
  • Click on Chrome menu, and select Quit Google Chrome

Apple Chrome Quit

Firefox
  • Shortcut: Command-Q
  • Click the Firefox menu, and select Quit Firefox

Apple Firefox Quit

Tablets and smartphones

TIP: Because tablets and smartphones are seldom used by more than one person, you can protect yourself from unauthorized use of your UW NetID by locking the screen of your device. Use the auto-lock setting on your device to do this automatically.

password

Known problems

Some known problems are described below. If you cannot find a workaround, contact us for assistance.

Requirements and compatibility issues

Current browser software is recommended
The sign-in process is known to work with recent versions of all major browsers. Other browsers may not be compatible.
Cookies are required
The sign-in process makes use of browser cookies. Your browser must be configured to accept cookies.
TLS is required, and SSL is not supported
Sign-in requires TLS (Transport Layer Security) for secure website connections. It doesn’t support SSL (Secure Sockets Layer). Recent versions of all major browsers support TLS. If your browser isn’t configured to use TLS, you will be unable to establish a secure connection. As a result, your browser might display an error such as “SSL error” or “cypher mismatch,” or it might suggest that you turn on support for TLS. Some browsers erroneously report “the web page is not available.” Contact us for assistance.

Sign-in problems

“Your sign-in failed. Please re-enter”
The sign-in process fails when the UW NetID and password aren’t successfully verified. Make sure you enter your UW NetID using all lowercase characters, and do not enter your full UW email address. Your UW NetID is the part of your UW email address to the left of the @ symbol (i.e. “uwnetid” is the UW NetID in uwnetid@uw.edu). Also, make sure your Caps Lock key is off and your Num Lock key is on.
“My roommate is signed in automatically!!”
If you try to sign in to MyUW or some other personalized UW website and your roommate or someone with whom you share a computer is signed in automatically, they may not have signed out. Please sign out for them and then try to sign in again. Contact us for assistance.
“I want to switch from one UW NetID to another and it won’t let me!!”
If you want to switch from being signed in with one UW NetID to another one, you must sign out first (see “How to sign out” above). This prevents two people from accessing each other’s personal information.
Problems uploading files while signing in
The sign-in process cannot help you sign in to a website and upload a file at the same time. It is a limitation that must be worked around by signing in to the website before trying to upload any files.

Browsing problems

Shortened domain names
The sign-in process is sensitive to shortened domain names. When you open a location that relies on the sign-in process, use the full unabbreviated domain name. For example, use depts.washington.edu rather than just depts.
Back button problems
Many browsers have problems backing through the part of your browser history that includes the sign-in process. Sometimes you can work around this problem by clicking the back button an extra time or two. You can also get back to recent locations using your browser history. For example, click and hold the back button to choose a website from your recent browsing history. (Note: This problem is less common with newer versions of most browsers. Consider upgrading your browser if you encounter this problem.)
Opening or bookmarking the sign-in page
The sign-in page isn’t useful by itself. Its usefulness is tied to some other resource (e.g. MyUW) that relies on the sign-in process. Therefore, it isn’t very useful to visit or bookmark the sign-in page itself.