IT Connect
Information technology tools and resources at the UW

Managed Workstation Services

The Managed Workstation service provides networked personal computers that are centrally managed and supported by UW Information Technology.  Basic elements include:

  • Windows Managed Workstation, with option for ad hoc Mac assistance
  • Basic help desk support
  • Standard operating system image and over the network delivery mechanism
  • Operating system updates
  • Anti-virus installation and maintenance
  • Proactive security mitigations for high risk vulnerabilities
  • Re-imaging for compromised workstations
  • Software delivery to Windows workstations via a centralized service, including Microsoft Office and Outlook
  • Software packaging for any software that can be released to anyone at the UW
  • Virtual Private Network (VPN) allows secure connections to campus resources

Optional elements include:

  • Shared and private file space managed through UW Groups, with self-service file restores
  • Managed Workstation Consulting: IT assistance beyond basic support
  • Managed Workstation Training Room

Please see the UW-IT Service Catalog for a more information about the service, available service options, and the current rates.