January 29, 2019

Leveraging technology for a better University

A man and woman work together in a lab testing a piece of equipment

Learn how the UW continues to invest in information technology to advance the work of students, faculty and staff, and how IT in being used in innovative ways across the University to enhance teaching, learning, collaboration and discovery. Find out about key IT initiatives planned for 2019. Read the latest UW-IT Partnerships 2018 series.

November 8, 2018

Service Center responds to a record number of requests for help

UW-IT’s Service Center experienced a record year for FY18, responding to multiple requests per day, 24/7, via help@uw.edu, by phone and in person. This infographic shows you how.

October 25, 2018

Use the self-service tool to update the UW Office Directory

Woman stands in front of desktop with the UW Office Directory on the screen and she makes a phone call

Keep your department, school or center information up to date in the UW Office Directory using a new self-service online tool. Listing coordinators should contact UW-IT at help@uw.edu for account setup, instructions and a style guide for the tool.

September 17, 2018

Foster School taps new help desk service

Techology Service Center employee helps a customer at the Help Desk

Help desks at the Foster School of Business now offer 24/7 IT customer support, thanks to a partnership with UW-IT. Learn how departments and units can improve customer service by tapping into the Enterprise Service Desk, a new for-fee service available to existing customers of UW Connect.

September 12, 2018

Email help@uw.edu for IT support and questions

online tech support

For the fastest, most accurate response to your IT questions, please email help@uw.edu. UW-IT staff respond within 3, 6 or 9 business hours, depending on the urgency of your need. UW-IT monitors its email 24 hours a day, 7 days a week. You can also get help by phone at (206) 221-5000, in person or…

July 24, 2018

UW-IT’s new Enterprise Service Desk ready for clients

Woman monitoring multiple computer displays

IT departments across the UW who subscribe to UW Connect can now sign up for a for-fee service to handle customer requests around the clock. The service provides a single point of contact for email and telephone calls, record routing, Tier 1 resolution, equipment and service monitoring, 24x7x365 support, and more. The service was made…