September 17, 2018

Foster School taps new help desk service

Techology Service Center employee helps a customer at the Help Desk

Help desks at the Foster School of Business now offer 24/7 IT customer support, thanks to a partnership with UW-IT. Learn how departments and units can improve customer service by tapping into the Enterprise Service Desk, a new for-fee service available to existing customers of UW Connect.

September 12, 2018

Email help@uw.edu for IT support and questions

online tech support

For the fastest, most accurate response to your IT questions, please email help@uw.edu. UW-IT staff respond within 3, 6 or 9 business hours, depending on the urgency of your need. UW-IT monitors its email 24 hours a day, 7 days a week. You can also get help by phone at (206) 221-5000, in person or…

July 24, 2018

UW-IT’s new Enterprise Service Desk ready for clients

Woman monitoring multiple computer displays

IT departments across the UW who subscribe to UW Connect can now sign up for a for-fee service to handle customer requests around the clock. The service provides a single point of contact for email and telephone calls, record routing, Tier 1 resolution, equipment and service monitoring, 24x7x365 support, and more. The service was made…