IT Connect

Information technology tools and resources at the UW

October 12, 2015

The UW-IT 2015 Customer Experience Survey Report Is Now Available

person at computer

Respondents to a May 2015 customer experience survey on UW Information Technology services and support rated their overall experiences as positive. More than 1,000 UW students, faculty and staff on all three campuses responded about their awareness, use and experience with key UW-IT services, support and resources. A report on the findings is now available….

April 13, 2015

Survey Asks: What Is Your Experience With UW-IT?

checkmark

A random sample of UW students, faculty and staff from all three campuses will be invited to complete a brief survey in early May about their experiences with UW-IT. The survey will ask about customer experiences with a selection of services including help@uw.edu, collaborative tools, Wi-Fi, classrooms, research technologies and more. If you are invited,…

December 9, 2014

UW-IT’s 2014 Annual Report Now Online

Annual Report Cover

How are UW students, faculty, researchers and staff leveraging technology to do their best work? UW Information Technology’s 2014 Annual Report, now online, highlights key collaborations to deliver powerful computing technologies to advance research, improve teaching and learning, and modernize UW business operations. Take a look at what’s ahead for 2015.

July 7, 2014

UW-IT’s New Service Management Tool: Check Request Status in Real Time

blue "connect" circle

Beginning July 8, UW-IT will adopt a new service management tool to replace its existing ticketing system and improve customer service and response. When you send email to help@uw.edu and other UW-IT email addresses, you’ll notice the response is a bit different. It will include a confirmation with a link to check the status of…