September 17, 2018

Foster School taps new help desk service

Techology Service Center employee helps a customer at the Help Desk

Help desks at the Foster School of Business now offer 24/7 IT customer support, thanks to a partnership with UW-IT. Learn how departments and units can improve customer service by tapping into the Enterprise Service Desk, a new for-fee service available to existing customers of UW Connect.

September 12, 2018

Email for IT support and questions

online tech support

For the fastest, most accurate response to your IT questions, please email UW-IT staff respond within 3, 6 or 9 business hours, depending on the urgency of your need. UW-IT monitors its email 24 hours a day, 7 days a week. You can also get help by phone at (206) 221-5000, in person or…

July 24, 2018

UW-IT’s new Enterprise Service Desk ready for clients

Woman monitoring multiple computer displays

IT departments across the UW who subscribe to UW Connect can now sign up for a for-fee service to handle customer requests around the clock. The service provides a single point of contact for email and telephone calls, record routing, Tier 1 resolution, equipment and service monitoring, 24x7x365 support, and more. The service was made…