January 22, 2021

Check out 2020 metrics highlighting UW-IT’s service to UW community

Despite COVID-19, UW-IT consistently delivered a positive customer experience in key areas in support of its customer-focused mission in 2020. See how UW-IT performed during the final three months of 2020 and how it did overall during the year.

January 19, 2021

Activate text messaging on your existing UW-IT-provided phone number

Any faculty or staff with a UW-IT-provided phone number can make it text-enabled. UW-IT also can set up a new number dedicated to your messaging needs. The service allows individuals and groups to send and receive text messages via a web portal.

September 16, 2020

UW Connect Lite delivers simplified, lower cost ticket solution

A simplified and lower cost tool for handling customer support requests is now available for UW departments and units to support customer-focused service delivery. The new service provides basic intake and workflow capabilities, including consistent and regular customer communication and self-service capabilities for an improved customer experience.

September 11, 2020

Discuss how to use journey mapping for better service during a pandemic

Techology Service Center employee helps a customer at the Help Desk

Join the discussion on how to (re) visualize the UW customer experience from start to finish using journey mapping in order to better serve students, faculty and staff in less-certain times, from 1:10 – 1:50 p.m. on Sept. 16. Sponsored by UW Information Technology, the discussion is open to all.

September 3, 2020

New system of identity verification via Zoom

online tech support

For UW NetID password resets and other needs, UW-IT will now be able to verify a person’s identity over Zoom with the account holder and a picture ID. To get started, email help@uw.edu or call 206.221.5000. This new system eliminates the need to fax the account holder’s picture ID and is in addition to onsite…

August 20, 2020

New contactless UW computer configuration option now available

A new computer configuration option — UW Autopilot — is now available that automates the setup and preconfiguration of Windows 10 computers without the need for an IT professional to manually configure the computer on campus.

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July 31, 2020

Updated UW-IT Metrics webpage shows UW community how effectively they’re being served

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UW Information Technology (UW-IT) uses data to regularly measure its performance in key areas –including customer service and support – to ensure it’s supporting the University’s mission.  See how UW-IT is performing.

July 8, 2020

Learn how UW Information Technology teams have shifted to support remote workforce

Ingenuity has been key to UW-IT’s shift in services so it can better meet the University’s IT needs during the pandemic and support tens of thousands of people working remotely. Read the full story.

June 17, 2020

IT recommendations call for enterprise solutions to maximize efficiency and collaboration

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A cultural shift is needed to encourage a more consistent approach to delivering services to the UW, according to an IT Service Management Board report. The report also outlines the top seven recommendations for technology priorities at the University. Find out what they cover.

June 2, 2020

Help just a phone call away

Young woman in a home office sits at a desk, looks at a laptop and speaks while smiling on the phone.

When ten call centers and countless UW employees needed to convert to remote phone service during the pandemic, they were able to move quickly, thanks to UW’s investment in telecommunications and support from UW-IT.

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