Category: Customer Service

• Act now to preserve Google content and access

  August 7, 2023

  

  If your unit or department is currently using UW Google with shared UW NetIDs, you will lose access to your data starting Aug. 29. Act now to migrate your work, including any content in YouTube channels and third-party apps and services connected to a Shared UW NetID.

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• BI Portal offers “one-stop shopping” for finance reports

  August 2, 2023

  The BI Portal report catalog now allows users to access legacy and new finance reports in one place.

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• IT Connect now offers live chat

  February 10, 2023

  

  Connect with real people when you have real tech troubles. Now, customer service pros will take your questions Monday-Friday from 8 a.m.-5 p.m. to get you on the right IT path.

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• Metrics highlight UW-IT’s service to UW community

  January 23, 2023

  

  UW Information Technology (UW-IT) uses data to regularly measure its performance in key areas to consistently deliver a positive customer experience. See its second quarter FY23 numbers.

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• Need technology help?

  September 9, 2022

  

  Email UW-IT at help@uw.edu for help with technology tools and services or call 206-221-5000.

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• UW-IT’s help desk moves to be closer to more customers

  August 10, 2022

  

  With 24×7 tech support via phone and email, UW-IT’s Service Center will offer in-person help by appointment starting Aug. 25 at its new location— the 4545 Building, kitty-corner to the Burke Museum.

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• Enhanced user experience in redesigned BI Portal

  August 1, 2022

  

  The new BI Portal offers a modern interface and backend consolidation for an enhanced customer experience. Learn more at IT Connect.

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