September 16, 2020

UW Connect Lite delivers simplified, lower cost ticket solution

A simplified and lower cost tool for handling customer support requests is now available for UW departments and units to support customer-focused service delivery. The new service provides basic intake and workflow capabilities, including consistent and regular customer communication and self-service capabilities for an improved customer experience.

September 11, 2020

Discuss how to use journey mapping for better service during a pandemic

Techology Service Center employee helps a customer at the Help Desk

Join the discussion on how to (re) visualize the UW customer experience from start to finish using journey mapping in order to better serve students, faculty and staff in less-certain times, from 1:10 – 1:50 p.m. on Sept. 16. Sponsored by UW Information Technology, the discussion is open to all.

September 3, 2020

New system of identity verification via Zoom

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For UW NetID password resets and other needs, UW-IT will now be able to verify a person’s identity over Zoom with the account holder and a picture ID. To get started, email help@uw.edu or call 206.221.5000. This new system eliminates the need to fax the account holder’s picture ID and is in addition to onsite…

August 20, 2020

New contactless UW computer configuration option now available

A new computer configuration option — UW Autopilot — is now available that automates the setup and preconfiguration of Windows 10 computers without the need for an IT professional to manually configure the computer on campus.

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July 31, 2020

Updated UW-IT Metrics webpage shows UW community how effectively they’re being served

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UW Information Technology (UW-IT) uses data to regularly measure its performance in key areas –including customer service and support – to ensure it’s supporting the University’s mission.  See how UW-IT is performing.

July 8, 2020

Learn how UW Information Technology teams have shifted to support remote workforce

Ingenuity has been key to UW-IT’s shift in services so it can better meet the University’s IT needs during the pandemic and support tens of thousands of people working remotely. Read the full story.

June 17, 2020

IT recommendations call for enterprise solutions to maximize efficiency and collaboration

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A cultural shift is needed to encourage a more consistent approach to delivering services to the UW, according to an IT Service Management Board report. The report also outlines the top seven recommendations for technology priorities at the University. Find out what they cover.

June 2, 2020

Help just a phone call away

Young woman in a home office sits at a desk, looks at a laptop and speaks while smiling on the phone.

When ten call centers and countless UW employees needed to convert to remote phone service during the pandemic, they were able to move quickly, thanks to UW’s investment in telecommunications and support from UW-IT.

March 16, 2020

Find out how to connect remotely to your office computer

Close up of man working on laptop

Managed Workstation customers can use this guide to connect remotely to their computers. Other users should check with their local IT staff for direction.

February 14, 2020

Keep your computer in good health with free tech support

Take advantage of Computer Vet, a free drop-in service run by experienced UW students at the Technology Help Desk on the second floor of the Odegaard Undergraduate Library.

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