Category: Customer Service

April 7, 2021

First-quarter 2021 metrics highlight UW-IT’s service to UW community

UW-IT uses data to regularly measure its performance in key areas to consistently deliver a positive customer experience in support of its customer-focused mission. See how UW-IT performed during the first quarter of 2021.

March 29, 2021

Look for email asking for your feedback on UW-IT services and support

To help improve the IT services and support that you use, look out for an email with a link to the confidential UW-IT Customer Experience Survey on April 13.

March 26, 2021

Need technology help?

Laptop on a desk, cable and a blurry photo of a city

Email UW-IT at help@uw.edu for help with technology tools and services, or call (206) 221-5000. You can also check out the most frequently asked questions to get a quick answer to your query.

March 17, 2021

As Skype for Business retires, Microsoft Teams fills the void with greater functionality

Concept illustration of people as cogs working together seamlessly

Microsoft’s Skype for Business is being retired at the UW starting June 15. Learn how its replacement, Microsoft Teams, offers UW users a whole suite of services — including calling, chat and video.

March 8, 2021

Keep your computer in good health with free tech support

Take advantage of Computer Vet, a free service run by experienced UW students at the Technology Help Desk. While in-person help currently is not available, you can reach them via help@uw.edu.

February 1, 2021

Pandemic drives UW staff to serve students in entirely new ways

Woman stands in front of desktop with the UW Office Directory on the screen and she makes a phone call

Learn how UW staff dramatically shifted how they work to provide support services to students they could no longer see face to face. Many positive changes are likely to stay in place long after the pandemic ends.

January 22, 2021

Check out 2020 metrics highlighting UW-IT’s service to UW community

Despite COVID-19, UW-IT consistently delivered a positive customer experience in key areas in support of its customer-focused mission in 2020. See how UW-IT performed during the final three months of 2020 and how it did overall during the year.

January 19, 2021

Activate text messaging on your existing UW-IT-provided phone number

Any faculty or staff with a UW-IT-provided phone number can make it text-enabled. UW-IT also can set up a new number dedicated to your messaging needs. The service allows individuals and groups to send and receive text messages via a web portal.

September 16, 2020

UW Connect Lite delivers simplified, lower cost ticket solution

A simplified and lower cost tool for handling customer support requests is now available for UW departments and units to support customer-focused service delivery. The new service provides basic intake and workflow capabilities, including consistent and regular customer communication and self-service capabilities for an improved customer experience.

September 11, 2020

Discuss how to use journey mapping for better service during a pandemic

Techology Service Center employee helps a customer at the Help Desk

Join the discussion on how to (re) visualize the UW customer experience from start to finish using journey mapping in order to better serve students, faculty and staff in less-certain times, from 1:10 – 1:50 p.m. on Sept. 16. Sponsored by UW Information Technology, the discussion is open to all.

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