Category: Customer Service
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CrowdStrike outage resolved
July 19, 2024
From the early hours of this morning, our UW-IT team has been monitoring and recovering the Microsoft/CrowdStrike outage. Once it was determined that this was an international outage with no harmful intent, our incident management team assembled to manage communications and connectivity. We also reached out to the Computing Directors for updates and insights to ensure that all of our user segments were informed and aligned with expectations. The UW-IT availability issues are all resolved. SolarWinds, the software we use…
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Act now to preserve Google content and access
August 7, 2023
If your unit or department is currently using UW Google with shared UW NetIDs, you will lose access to your data starting Aug. 29. Act now to migrate your work, including any content in YouTube channels and third-party apps and services connected to a Shared UW NetID.
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BI Portal offers “one-stop shopping” for finance reports
August 2, 2023
The BI Portal report catalog now allows users to access legacy and new finance reports in one place.
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IT Connect now offers live chat
February 10, 2023
Connect with real people when you have real tech troubles. Now, customer service pros will take your questions Monday-Friday from 8 a.m.-5 p.m. to get you on the right IT path.
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Metrics highlight UW-IT’s service to UW community
January 23, 2023
UW Information Technology (UW-IT) uses data to regularly measure its performance in key areas to consistently deliver a positive customer experience. See its second quarter FY23 numbers.
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Need technology help?
September 9, 2022
Email UW-IT at help@uw.edu for help with technology tools and services or call 206-221-5000.
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UW-IT’s help desk moves to be closer to more customers
August 10, 2022
With 24×7 tech support via phone and email, UW-IT’s Service Center will offer in-person help by appointment starting Aug. 25 at its new location— the 4545 Building, kitty-corner to the Burke Museum.
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Enhanced user experience in redesigned BI Portal
August 1, 2022
The new BI Portal offers a modern interface and backend consolidation for an enhanced customer experience. Learn more at IT Connect.