This message is for all subscribers of Adobe Creative Cloud and all subscribers of Adobe Acrobat Pro who sign into these Adobe services using a UW NetID.
What’s happening and why
On Tuesday, Oct. 22, 2024, we will be implementing a change that will delete all UW user files saved to Adobe Creative Cloud storage. The change will allow the UW-IT Adobe support team to ultimately improve Adobe subscription services for the University.
Adobe files saved on local computers and networks will not be affected.
What you need to do
Please plan to move your files out of Creative Cloud and onto a local or network file storage location so that you have a backup. Visit our Online storage page to learn about file storage options for the UW community.
- The work that UW-IT needs to do will begin on the morning of Oct. 22, and could take most of the day. During that time, you will not have access to your Adobe software. We apologize for the inconvenience.
- “Files” means Adobe individual and Adobe project files, and any other files, that you have saved to Creative Cloud. Brand libraries will not be affected; those will still be available after the change.
Need more details? Scroll below to our Frequently Asked Questions (FAQs).
How to check for and access files in Creative Cloud:
- Sign into Adobe Creative Cloud on your desktop or web browser with your UW NetID.
- Select the “Files” icon on the left-hand side of the home screen. If you see files in this space, they are stored in Creative Cloud and you will need to move the ones you want to keep.
Questions?
Please refer to the FAQs below. You also can send a message to help@uw.edu if you have other questions or need further assistance.
Thank you,
UW Information Technology (UW-IT)
FAQs
Q. Will I be able to use Creative Cloud storage after this change?
A. Yes, if you like, you can use Creative Cloud storage after the Oct. 22 change.
Q. Will Creative Cloud libraries be affected?
A. No. Brand libraries will not be affected by the change.
Q. Will assets saved on Creative Cloud be affected?
A. Yes. Your user assets saved under your Adobe profile will need to be backed up, so be sure to do so.
Q. Do you have a backup service if I lose files on or after Oct. 22, 2024?
A. No. Any files not backed up will not be recoverable by UW-IT (nor Adobe) after the change.
Q. What happens to my Adobe Creative Cloud files when I leave the UW?
A. When you leave the UW, files saved in Creative Cloud under your UW Adobe profile will be deleted.
Q. Will I lose access to Adobe software during the change, and how long will this last?
A. Yes, unfortunately. A downtime of at least 4-6 hours is expected during the change, starting at 6:00 a.m. Pacific time on Oct. 22, 2024.