IT Connect
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CrashPlan Backup and Restore


Code42 CrashPlan is an automatic desktop backup solution.  It runs silently in the background on all devices, without disrupting workflows or affecting device performance. Code42 CrashPlan provides real-time recovery so no matter what happens, you always have access to your data.

Use Code42 CrashPlan to protect, restore, and analyze endpoint data for your organization.

  • Unlimited real-time backup and recovery
  • Supports Mac, Windows, and Linux
  • Up to four devices per user (laptops and desktops)
  • Use your NetID for secure access and convenience
  • Data is encrypted end-to-end during transfer to and from the cloud and while at rest
  • Previous versions are kept for each file
  • You choose what files and folders are backed up and you can restore them yourself anytime, anywhere
  • Backup data is compressed to minimize productivity interference.

Additional information can be found here.

 Program Details:

  • CrashPlan is available for purchase annually, with a twelve-month contract expiring August 19th, and licenses automatically renew at the end of each licensing period.
  • The license entitles the end-user to unlimited data backup on up to four devices.
  • Named user licenses are assigned to an individual. The client application may be installed on up to four devices and are only available to that specific user.
  • Note: Named user license will not be assigned to a shared UW NetID.  CrashPlan licensing policy prohibits it.


  • $110 for an annual subscription.

CrashPlan License Renewal and Opt-Out:

Once purchased, the license subscription for CrashPlan is automatically renewed on an annual basis unless you have elected to opt out of the renewal.

An Opt-Out request form must be submitted prior to July 30th informing us of the license cancellation. The sub-org. CrashPlan administrator has to remove the client account from the UW group that grants access to the Code42 Authority Server managed by the UW IT.


  • Available to all faculty and staff with authorization from budget approver using valid budget number.
  • May only be installed on UW owned equipment.
  • Procurement cards and direct sales to individuals are currently not available.

How to Order:

Fill out and submit the following Order Form


  • On how many devices can I use my CrashPlan license?
    • Up to four devices, and unlimited data backup.
  • Can I use this on grant-funded computers owned by other agencies?
    • Yes.
  • What happens when an employee leaves?
    • The sub-org. administrator needs to delete the separated employee’s account and archives, freeing up the license for reassignment.
  • What happens to the backups belonging to the user when that person leaves the UW? – Archives are placed into Cold Storage and are set for purging after the cold storage time expires. Licenses are still needed during that cold storage archival time. Cold Storage support page: Here
  • Can we transfer ownership of that user’s backups to another user? No. If you need continual access to the historical data, place the user on legal hold and keep the user there until the data can safely be purged. If a manager needs access to the data 6 months from now they would be able to download with help from CrashPlan administrator.
  • Can a machine backup be transferred between users, or would the new user have to start a new backup instance? Machine hardware can be passed around freely, but the data on the machine will be tied to one user account. We cannot move the data and the version history between users.
  • Where can I get help using this software?
  • Will our CDI reside in the U.S.—even in cloud deployments?
    • Yes. All data under this enterprise license agreement will reside in Washington State.
  • Is this service NIST 800-171 compliant?
    • CrashPlan is compatible with NIST 800-171 (Controlled Unclassified Information). To be compliant UW must have policies and procedures in place that are clearly defined and followed explicitly. UW is in the process of developing the policies and procedures, and they are not yet available.
  • Is a BAA available for CrashPlan, for HIPAA compliance?
    • Yes, a BAA has been signed. This product has been reviewed by medicine compliance and the CISO and is now approved for use for all UW departments.
  • Can I assign a license to a shared user account?
    • No. A license can only be assigned to a primary NetID.
  • Can a shared user account be used for the sub-org admin account?
    • While not recommended for security reasons, a shared NetID can be used as a the sub-org admin account.
Last reviewed September 25, 2020