IT Connect
Your connection to information technology at the UW

Avaya IX Workplace

Overview

Avaya IX Workplace is a software application (softphone) that runs on your work computer and can augment your desktop phone or replace it completely. The software application is a great way to take your phone with you as you travel around campus. If you choose to run the softphone client, it is recommended that you purchase a headset. Tested models can be found in the headset section below. Headsets must be purchased through your standard ordering channels.

IX Workplace can be used alongside your desktop phone, accepting/making calls from either. Or you could choose to turn in your desktop phone and only use the IX Workplace application.

As you use softphone, it is recommended that you use a wired data connected to your computer. Since Wi-Fi is a shared medium, you could experience degraded audio depending on proximity and number of other users sharing the Wi-Fi access point. Some types of network devices, such as firewalls, could impact usability of the Softphone service. Contact customer services for additional information.

Platforms

Avaya IX Workplace is available for Windows, macOS, iOS, and Android.

System Requirements

The supported operating system are these are:

  • macOS 10.11 or newer
  • Windows 7 Enterprise, Ultimate, and Professional
  • Windows 8/8.1 Enterprise and Pro
  • Windows 10

Minimum hardware level for Windows workstations are:

  • Dual Core or better;
  • 2GB RAM (although more is recommended); and
  • 1.5GB free hard disk space (3GB free hard disk space if .NET 4.0 is not already installed).

License Details

The Avaya IX Workplace grants faculty and staff at the University of Washington the right to use the software on University-owned computers and their personal computers only for educational or academic purposes.  Once you have separated from the UW you must remove the software from your computer.

  • No registration is required
  • There is no charge for the software
  • UW-IT maintains licensing with Avaya for use with the UW-IT Avaya phone system

Get Software

Download Avaya IX Workplace after agreeing to the Terms and Conditions.

Get Help

Technical Support

FAQ: Avaya IX Workplace

Web: https://itconnect.uw.edu/connect/phones/

Email:  help@uw.edu

Phone: 206-221-5000; Monday – Friday 8:00 AM to 5:00 PM

Last reviewed February 11, 2020