Winter 2024 Content Manager Update

January 31, 2024

Hello IT Connect Content Managers,

Welcome to the Winter 2024 edition of the quarterly IT Connect Content Manager Update.

In This Issue 

WHAT’S NEW?

Content Spotlight: Information & Technology Governance

The UW has a new Information & Technology governance model to help guide how we use IT, aimed at enabling transformation and innovation at the UW through strategic investment in information and technology. The governance model is detailed in IT Connect’s IT at the UW section, and gives an overview of the governance groups that oversee various IT domains, their membership, and their purpose.

The content is an excellent example of teams from UW-IT collaborating to create an informative topical experience on IT Connect. If you or your team want support with creating web experiences on IT Connect, fill out this intake form and check the “Consulting on web content” option.

Check out the I&T Governance content

Web Content Best Practices: Optimize content for search engines

Good SEO practices on IT Connect content help end users find the information they seek. The IT Connect platform includes many features behind the scenes to help improve the search prominence of the site, but a significant key to the success of content in search results relies on the content itself.

  • Use plain language and use the words that end users use.
  • Repeat keywords throughout the content. If a word is central to a topic, if it appears on the page more than a few times, that page is more likely to be featured in search results for that term.
  • Use headings logically. Headings can be important for search engines evaluation of a page for search results. For the IT Connect internal search, headings are given additional weight. Headings should be clear and aimed at reader comprehension first, but use keywords in headings where it makes sense to do so.
  • Leverage search enhancing functionality for IT Connect. IT Connect has functionality to help improve search performance for pages. Read about how to use tags, descriptions, and modify search weight of pages for the IT Connect search.

Write for search engines

DOCUMENTATION, TRAINING & CONSULTATIONS

Do you need some help creating IT Connect content, another head to brainstorm content organization and layout, or want to learn how to use the features available in IT Connect? There are several ways to get help:

  • Content Manager Documentation: Extensive documentation, ranging from the basics of WordPress to advanced features for pages, is available on the IT Connect Content Manager Documentation.
  • Guide to writing documentation: Use the Getting started with documentation guide to help you start writing documentation. The guide breaks down the documentation process that will benefit your end users.
  • Training: One-on-one training for managing content on IT Connect is available from the IT Connect service manager, Nick Rohde, over Zoom or in person. Get tips on correctly formatting content using the tools in IT Connect or learn how to organize your content. To arrange training, fill out this intake form.
  • Consultation: Consultation sessions for individuals or teams are available from the IT Connect product manager, Nick Rohde. To schedule a consultation, fill out this intake form.