Students may need flexibility as they adjust to 2FA/Duo

This message was sent to all instructors across the University of Washington.

Dear colleagues,

This month we’ll reach an important milestone in protecting sensitive data and information at our institution. By Nov. 21, every student will be using two-factor authentication (2FA) to secure their UW NetID online. Now, like faculty and staff, students are able to take advantage of this second layer of protection against cybercriminals who target university communities like ours.

Students likely will need to use their 2FA devices, often their phones, to sign in with Duo to systems and applications, like MyUW, Canvas, Zoom, UW Google and many others.

While some students are using 2FA smoothly, others may be experiencing difficulty. In addition, a number of students still need to complete their 2FA setup. As students adjust to this new security practice, we hope you’re able to grant them some flexibility. Students may need a little extra time if they forget their 2FA device or accidentally get locked out and need IT support.

Students have received a number of communications related to this new security practice and how to get set up. However, if a student in your class is struggling with 2FA, they can contact UW Information Technology ( or 206-221-5000).

Thank you for supporting students in adopting this new security best practice.

Best regards,

Phil Reid
Vice Provost for Academic and Student Affairs
Professor of Chemistry

Rebekah Skiver Thompson
UW Chief Information Security Officer
UW Information Technology