MWS trends for October 2017

Below are graphical metrics since the last newsletter. A takeaway statement follows each graph to summarize the critical points of data.

Client Operating System Counts

Takeaways: -200 Total, +700 Windows 10 (2240 today), -260 Windows 8.1 (0 today), -800 Windows 7 (870 today). Overall losses were due to cleanup activities that happened during domain migration where many unused systems were retired. A big shift to Windows 10 continues. In future newsletters, we’ll differentiate between versions of Windows 10.

Support Requests and Incidents

Takeaways: Support requests and incidents are generally down about 15%. Spikes in both requests and incidents correspond to the significant workstation migration change activity.