Entra ID user and group info sync outage

January 6, 2017

Entra ID user and group info sync outage


What and When

Today through Monday morning, January 9th, UW-IT is replacing the infrastructure which provisions user and group information to Azure Active Directory, which Exchange, Sharepoint, Skype for Business, and some other applications leverage.


The primary expected customer impacts are:

-delayed user name changes or user creations,

-delayed group membership changes or group creations.


To be clear, existing users and groups already present in Azure Active Directory will remain fully operational. Changes to existing objects or new objects will be delayed until Monday.


What you need to do

There is no action you can take. This message is informational to let you know that delayed changes are expected through the weekend.


More info

This change is required because the existing infrastructure will not be supported by Microsoft soon. Because of the large number of users and groups at the UW, replacement requires a 2-3 day period. No user or group changes will be lost–they are just delayed. We expect the replacement provisioning component to be operational on Sunday sometime, but are advising customers to not expect full operations until Monday morning, January 9. We apologize for any inconvenience this causes.


Behind the scenes, the infrastructure we’re replacing is Entra ID DirSync with Entra ID Connect. This will open up some interesting new capabilities in the future, which we’ll share separately.


Brian Arkills

Microsoft Infrastructure Service Manager