IT Connect
Information technology tools and resources at the UW


Managed Workstation provides limited printer support

Managed Workstation Services (MWS) provides limited printer support confined to installing and configuring printers only. This includes a test print page to verify that the printer was installed correctly. If you are experiencing printer problems, MWS will do basic troubleshooting to determine if the problem is related to your workstation. If the printer is the cause or if you need printer support for repairs to your printer, submit a request to UW Managed Print Services or send an e-mail to for assistance. Basic printer support can be found below (scroll down) as a no cost option.

Installing and uninstalling printers

Depending on which operating system you are running, you may be able to skip some steps. For example, in Windows 7 you click on the Globe and there is a Printers option displayed; you don’t have to go through Settings.

Uninstalling printer

  1. Start/Globe – (Settings) – Printers/faxes, right-click the Printer
  2. Select (left-click) Delete; say Yes to delete related files, if asked.

Installing a networked printer

The first step in setting up a networked printer is to assign it an IP Address.  You can acquire the IP Address by:

  • If replacing an existing networked printer in the same location, use the IP Address of the retired printer.
  • If it is a new installation, you should contact the UW-IT Service Center for an IP Address.  You will need to include the following:
  • The IP address of a computer in the room with the printer (the UW-IT Service Center can assist you with this if you are unsure about finding that information).
  • Make/Model of Printer
  • Building/Room #
  • Responsible Contact’s netid and telephone number.
  • Request a private (172.) address or a public address*


*When requesting the new address for your networked printer, you have the option of requesting a “private” address that is visible only within the UW campus network, or a public address.  The advantage of the “private” address is that it can minimize spam printing or other annoyances from outside the UW.  Of course, this does not prevent accidental or intentional printing from locations within the UW campus network.  If you have people who need to access the printer from off-campus computers, you would want to request a public address.

    1. Start/Globe – (Settings) – Printers/faxes
    2. Add a Printer
    3. Local printer; if there’s an Auto-detect box, uncheck it.
    4. Select Create new port, and pick TCP/IP from drop-down list
      • If you are re-installing a printer using the same IP address, choose “Use the following port” and then pick the IP address from the drop-down list.
    5. Win7: select TCP/IP as device type. Type in printer name or IP address
    6. If prompted, select manufacturer and then model from the available lists
    7. You can either keep the suggested printer name or put in something that makes sense to you.
    8. It’s suggested that you print a test page.

If the printer is directly connected to your computer, you can usually uninstall it and then restart your computer, and Windows will auto-install it. To install a printer connected to someone else’s workstation, or if these steps don’t work or seem formidable, please contact Include the results of any of the steps that you did and, if possible, the name of the printer. If you are requesting repair work (printer is jamming, additional memory), please include a budget number, and the name and phone number of your budget coordinator.


Printing a test page

These instructions will let you print a test page for most printers.

  • Start – Settings – Printer
  • Right-click the printer name, left-click Propertie
  • Click on the Print Test Page button


Getting the name of the printer

A printer can have up to three names:

  • The name by which it can be found on the network;
  • The IP address assigned to it;
  • A nickname assigned to it by its owner.

To install a printer, you must know either the IP address or name it can be found on the network . If someone else has the printer installed, you can find the needed information on their computer:

To find the network name

  • Start – Settings – Printer
  • Right-click the printer name, left-click Propertie
  • The name is displayed next to the picture of the printer.

To find the IP address

  • Start with the first three steps, above.
  • Click the Ports tab, and widen the first column, Port, to display the IP addresses of the printers

Techniques for solving printer problems

    1. Reboot your computer. This generally solves most printing problems.
    2. If it’s not printing, or you’re getting a message about the Fax printer, change your default printer:
      Start – Settings – Printers/Faxes.
      Right-click the printer you want, and then select (left-click) Set as Default.
    3. Check and make sure all connections going to and coming from the printer are firmly in place.
    4. Check that the printer is on-line:
      • Start – Settings – Printers, right-click the printer.
      • If there isn’t a checkmark by “Set as Default”, left-click that option to select it.
    5. Using the control panel on the printer or the printer management program, print a test page. If the test page prints and the application you are using doesn’t, you probably will need to contact the application’s vendor for support.
    6. Turn off your printer for 10 seconds and turn it back on. Make a note of any error messages or flashing lights when the printer is turned back on.
    7. If your printer is connected directly to another computer, try rebooting that computer. If your printer is connected to a JetDirect box, try unplugging the JetDirect box for 10 seconds.
    8. As a last resort, you can try uninstalling and then re-installing your printer.