IT Connect
Information technology tools and resources at the UW

20160916 Change in printer support

As many of you may be aware UW-IT retired the Computer Maintenance Group (CMG) back in June, 2014. This group provided printer support for the Seattle campus including MWS customers until June, 2014. Since the retirement of the Computer Maintenance Group we have continued helping intermittently with printer issues for some of our customers. As of today, the Managed Workstation Service will no longer provide printer support. By stopping this support we are keeping with UW-IT’s mission to provide technology services in line with the University’s priorities.

Ceasing this support is in line with UW-IT’s mission to support the University’s environmental and sustainability initiatives, in this case, UW Managed Print Services.

If you need assistance installing, uninstalling or troubleshooting a printer there are written instructions available on our IT Connect site:

Below are some printer options in the event you have a printer that needs to be serviced:

UW Managed Print Services

UW Managed Print Services is available for a monthly fee, and includes equipment (multi-functional devices that can copy, print, scan and fax), supplies (except paper) and service from Ricoh. See

Local Computer and Printer Repair Shops


  • Departments can work directly with the following local vendors with which UW-IT has historically had good working relationships:
  • Xerox Printers: Integrity Business Systems; 888-840-0844
  • HP Printer repair: CPR Computer and Printer Repair;; 1-800-955-4075
  • Computer Repair: Up Time Technology (on N 45th)); 206-547-1817.


Please send an e-mail to if you have any other questions.