IT Connect

Information technology tools and resources at the UW

20160721 On-going Problems H: and I: Drives

Last month we experienced a significant incident where the server infrastructure behind H:\ and I:\groups was unable to accept new connections.  We applied a workaround, moving all user home directories and group directories to new server infrastructure, which also has much newer software, before we had completed testing and validation.  Since then, we’ve had a series of smaller, intermittent incidents, the continuing nature of which makes them all the more frustrating.  Work to identify the cause(s) of these issues and resolve them continues.  We are also looking at alternatives, including changing the underlying technologies in use.  As we’ve seen, however, such changes can have undesirable impacts of their own.