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Information technology tools and resources at the UW

20160315: What is included in the MWS rate?

A significant new customer document was published.

What and When:

On Tuesday, March 15th a document which helps clarify what is included in the Managed Workstation rate was published at https://itconnect.uw.edu/wares/nebula/what-does-the-managed-workstation-rate-include/ .

What you need to do:

Nothing. This is purely an advisory to you that we’ve provided information which we believe many customers will be interested in.

More info:

A common source of confusion surrounding the Managed Workstation Service is understanding our business model. Customers sometimes are confused about when something is included in the Managed Workstation rate versus when that request for help is something for which we charge an hourly consulting rate. We’ve tackled this question directly in some new documentation which conceptually explains where the line is, and then dives into concrete examples to help you understand the difference.

Note: For your convenience, this announcement, past announcements, and future announcements are now available via https://itconnect.uw.edu/wares/nebula/news/. You’ll see them listed by date as child objects in the nav bar on the right. For example, this particular announcement is at https://itconnect.uw.edu/wares/nebula/news/20160315-what-is-included-in-the-mws-rate/.

If you have concerns or questions about this update, please send email to help@uw.edu with “What is included in the Managed Workstation Services rate” in the subject line.