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Operating System lifecycle and support

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Every operating system has a support lifecycle determined by the software publisher, and the Managed Workstation service also places each operating system into a support lifecycle. To understand how an operating system gets categorized, see the operating system lifecycle policy below. The UW Enterprise Architecture (EA) program promotes using specific terms to communicate technology lifecycle status, and we attempt to use their terminology. You may want to consult the UW EA documentation on the intended meaning of these terms.

Supported operating systems

Emerging¹ Baseline Containment Retirement¹
Windows 10 Enterprise 2016 LTSB Windows 10 Enterprise (1703/150636) Windows 10 Enterprise (1511/105864)3 Windows 10 Enterprise (1507/10240)²
Windows 10 Enterprise Insider Preview Windows 10 Enterprise (1607/143935) Windows 10 Enterprise 2015 LTSB Windows 8.1 Enterprise
MacOS 10.10 and above Windows 7 Enterprise Windows 8.1 Professional
Windows 8.0
Windows 7 Professional
MacOS 10.9 and below

¹ Because support for this software is not built in to the MWS Desktop Fee, services for these operating systems are available at consulting rates.
² Microsoft ended support for Windows 10 1507 (RTM) on May 9, 2017.
3 Windows 10 1511 will move to retirement on October 1, 2017.  Microsoft will end support for it on October 10, 2017.
4  Also known as the “November Update”
 Also known as the “Anniversary Update”
 Also known as the “Creators Update”

Operating system lifecycle policy

The Managed Workstation Service is designed to provide optimal support for the enterprise operating systems in Baseline and Containment.  Doing so keeps the desktop fee from growing each time a new operating system is added.  This means that support for operating systems outside Baseline and Containment must be purchased at consulting rates.  When a new enterprise version of Windows is released, the service aims to support it within 60 days.  The service also usually supports one additional, older enterprise version which may or may not be the immediate predecessor of the current version.  Typically, when a new enterprise version is released and supported by the service, an older version goes to Containment for 1 year before moving to Retirement.  Your device does not have to be retired when the operating system support is retired, as the Managed Workstation Service can assist with upgrades.  Unlisted versions of Windows that do not meet feature set requirements (such as Windows 10 Home), vendor support requirements (such as Windows XP), or that have been substantially deemphasized by the vendor (such as Windows Vista) are not supported by the MWS at all.

MacOS support can be purchased at consulting rates.

An operating system’s place in the lifecycle determines the level of support available from the Managed Workstation Service, as detailed in the table below.

Baseline Containment Emerging and Retirement
OS build image X 1
OS troubleshooting X 4 1
Automated patching mechanism X X 2
Patch troubleshooting support X X 1
High risk OS security vulnerability mitigation X X 1
Basic data collection (logon data collection, version, and other) X X 3
Access management X X 3
Configuration management X 3 1
Software deployment X 3 1
Anti-Virus software management X X 3

1 – May be purchased at consulting rates.
2 – Only if supported by Microsoft
3 – Available “as-is” provided it works with our standard toolset.  Troubleshooting or other support may be available at consulting rates.
4 – Up to 1 hour assistance provided via MWS rate, additional assistance provided via consulting rates.