IT Connect
Information technology tools and resources at the UW

Adding users

On a user basis, the Managed Workstation service provides:

  • Managed Workstation access
  • Managed Workstation Home directory (H:\)
  • Managed Workstation VPN access
  • Managed Workstation File Service access (I:\groups)

For all of these per-user capabilities, the NetID user account is used which is automatically provisioned with a UW NetID. You do not need to request a user account other than the UW NetID; when a user has a UW NetID they have a user account that can be enabled for use with Managed Workstation services.

Access via eligibility groups

Users get enabled for Managed Workstation services via their department. To use the Managed Workstation service you must first have a department recognized by Managed Workstation. Once you have a department, then users must be added to that department’s eligibility group(s).

Note: if after you add a new user to your eligibility group you do nothing further, then the default user budget will be used for that new user’s Managed Workstation home directory. If that isn’t the desired outcome, you can use MyIT to explicitly assign a different budget.

Access to folders in the Managed Workstation file service (i:\groups)

In addition to needing be eligible to access the Managed Workstation File Services, any given user must be granted access to the specific folder they need access to. Changes at the folder level are also managed via the UW Groups Service. However, it may not be clear which group controls access to a given folder. We can help with that–email us for assistance. You can also ask us to change which group controls access to a given folder.

Exchange mailboxes and support

Exchange Online, Microsoft’s cloud-based email and calendar service, is now available to all current UW students, faculty and staff. More information and instructions are available at  Mail sent to new staff will be delivered to their deskmail folder until they change their forwarding.

Managed Workstation does not provide any Exchange support services under the monthly Managed Workstation rate, but on a consulting cost-recovery basis we can assist Managed workstation customers with some Exchange capabilities.

Local administrator access for a managed workstation

We recommend that users not generally have local administrator privileges because there are a large variety of security risks preventable by not having that access. But there are many cases where these privileges are necessary. If you need to request that a given user have local administrator privileges, you can use this form to request local administrator privileges.

When the form is submitted, it will create a support request and send you an email confirmation. Please refer to the request number in the subject line of the e-mail for any future correspondence.

Please allow one to two days to process your request. If you have questions, you can respond to your confirmation email or call (206) 221-5000.

How do I find or change the eligibility group for my department?

How do I view or make changes to my group?