Cadence Enterprise Texting

Last updated: February 23, 2024
Audience: InstructorsStaffIT Staff / Technical

Cadence is a cloud-based enterprise texting solution for staff to communicate with students. Cadence allows staff to efficiently reach students and alumni through texting. Cadence provides a shared inbox, dedicated phone numbers and browser-based texting that allows staff to communicate with students without resorting to their personal cell phone. It also includes auto-responses, templates, and campaigns.

Cadence makes it possible to:

  • Achieve campus wide engagement
  • Connect with prospective students
  • Increase retention with current students
  • Improve alumni relations, stewardship, and donations

Cadence features include:

  • Shared inboxes
    Allow multiple team members to manage a single texting account from a shared inbox, making campaigns more efficient and producing a better experience for your contacts.
  • Campaigns
    Free up time for your staff by allowing them to send campaigns to groups of students, easily gain insight from clean metrics, and review reporting to constantly rate success.
  • Automation
    Save staff time with smart messages. Cadence will interpret incoming texts, and respond automatically if the student’s intent is known with a high degree of certainty, while also notifying staff when a human needs to intervene.
  • Number validation
    Incorrect data is a drag on efficiency. Cadence automatically cleans up your phone number data, ensuring all your messages are delivered in a carrier-friendly manner.
  • Analytics
    Keep track of your team’s usage and performance in real time. With Cadence you can export activity of all incoming and outbound messages, opt-outs and opt-out preferences, undelivered messages, and unread messages.
  • Scheduling Calendar
    Utilize targeted campaigns that hit the right contacts at the right time, with the right message, all set to go up to 12 months in advance.

Learn more about Cadence at the Cadence official website. To get Cadence for your team, visit the Cadence page on the Service Catalog.