Cadence Enterprise Texting Platform

Last updated: March 1, 2022

Eligibility

Available for: Staff

Cadence is a cloud-based enterprise texting solution for staff to communicate with students

Cadence allows staff to efficiently reach students and alumni in their preferred communication channel: texting. Cadence provides a shared inbox, dedicated phone numbers and browser-based texting that allows staff to communicate with students (without resorting to their personal cell phone). It also includes auto-responses, templates, and campaigns.

Cadence makes it possible to: 

  • Achieve campus wide engagement
  • Connect with prospective students
  • Increase retention with current students
  • Improve alumni relations, stewardship, and donations

Cadence features include:

  • Shared inboxes
    Allow multiple team members to manage a single texting account from a shared inbox, making campaigns more efficient and producing a better experience for your contacts.
  • Campaigns
    Free up time for your staff by allowing them to send campaigns to groups of students, easily gain insight from clean metrics, and review reporting to constantly rate success.
  • Automation
    Save staff time with smart messages. Cadence will interpret incoming texts, and respond automatically if the student’s intent is known with a high degree of certainty, while also notifying staff when a human needs to intervene.
  • Number validation
    Incorrect data is a drag on efficiency. Cadence automatically cleans up your phone number data, ensuring all your messages are delivered in a carrier-friendly manner.
  • Analytics
    Keep track of your team’s usage and performance in real time. With Cadence you can export activity of all incoming and outbound messages, opt-outs and opt-out preferences, undelivered messages, and unread messages.
  • Scheduling Calendar
    Utilize targeted campaigns that hit the right contacts at the right time, with the right message, all set to go up to 12 months in advance.

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