- On This Page
- Phone Descriptions
- Phone Models
- Quick Reference Guides and Instructional Videos
- Repair Procedures
- Ordering Procedures (Moves, Adds, and Changes)
There are several phone models found across campus. Although each have similar capabilities, each have a different look and feel. The standard multi-button phones are the Avaya 9611G, J179, and the 9608. These phones are Voice over IP (VoIP) and require minimum network standards to be met before they are installed. In addition, there is an option for a softphone which is an application installed on your desktop computer or notebook.
Other phone models are digital and analog. Digital sets are used in locations that do not meet the minimum network requirements to support VoIP. Analog service for desktop phones is being phased out due to higher infrastructure costs, but will still be available for devices like fax machines, modems, and credit card machines.
Polycom Trio 8800
Quick Reference Guides and Instructional Videos
Follow the links below for specific information pertaining to your phone model:
(To identify your phone via image Click here):
- Avaya Workplace
- Yealink W56P
- 9608 and 9611G IP Sets
- 9408 Digital Set
- 2410 and 2420 Digital Sets
- 6400 and 8400 Digital Sets
- ADA Compliant Equipment
Troubleshooting phone issues is highly dependent on the phone set model.
For any phone type (analog, digital, or VoIP), if you do not hear dial-tone when you lift the handset, verify that the cable is connected to the phone and the wall.
Additional checks for VoIP or digital set is to look at the display of the phone. If the display is blank, then your phone could be broken or the service to your phone has been interrupted. Contact Customer Service for technical assistance.
Reporting Repairs to Customer Service:
Call 206.221.5000 or email firstname.lastname@example.org for assistance. An analyst will provide assistance with various troubleshooting steps.
Ordering Procedures (Moves, Adds, and Changes)
Moves, adds, and change requests for phone lines must be placed with UW‐IT Customer Service. Please provide 7‐10 days’ notice of the anticipated date. Depending on the type of service and the location, the order would either be handled by an on‐site visit from a technician or we may be able to remotely handle the request through programming.
Customer Service Contact information:
Call 206.221.5000 or email email@example.com for assistance .