Husky OnNet FAQs

Last updated: August 12, 2022

Husky OnNet on My Windows PC keeps asking for my user name and password and never connects, or is stuck on “Initializing”.

  • Locate and open “Device Manager” and expand the “Network adapters” section.
  • Right-click on each and every “WAN Miniport…” virtual adapter and choose “Uninstall device”.
  • Click on the “Action” menu at the top of the window and select “Scan for hardware changes”.  This will re-create the virtual adapters.
  • Launch the Big-IP Edge client again and try to connect.

Husky OnNet on My Windows PC seems to connect but the web page says: “You are not connected”

The Windows Remote Access Connection Manager (RasMan) service may not be running. The following process will start it unless there are larger problems with your Windows configuration.

  • In Windows “Search” next to the “Start” button type “cmd”. When the application is found right-click it and select “Run as Administrator”. Confirm the command prompt with Admin rights. At the command prompt type “net start rasman” and press enter. In a few seconds the service should start.

Launch the Big-IP Edge client again and see if it works as expected.

I don’t see the “Congratulations” message when I test my connection

Try one of these solutions:

  • Make sure to click Connect to start your session.
  • Disconnect and connect again to start a fresh session.
  • Make sure you are using a client from the UWare site; other clients may not work with Husky OnNet.
  • Uninstall the software, then restart your computer and re-install the software.

My session disconnected / I no longer have access

Husky OnNet sessions are limited to a maximum of 72 hours. At 72 hours, your session will be disconnected. To restart your session, you will need to reconnect and re-authenticate.

I’m getting one of the following errors:

  1. “Your session could not be established” and “Access denied” may indicate that you do not currently have Husky OnNet running on your computer or that the UW NetID you entered is ineligible to use this service.
    • Shared and Sponsored UW NetIDs are not automatically eligible for this service.  Contact for assistance.
  2. “Network Access Connection Device not found” can occur where a user has multiple VPN client softwares installed. Clearing out those installations may resolve the problem; or write to to request additional instructions provided by F5. One Windows tester found that upgrading to Windows 10 resolved the problem.
  3. “An error occurred while trying to uninstall BIG-IP Edge Client.”  This can happen in Windows if multiple BIG-IP Edge Client components are displayed. When you have uninstalled the first component, the second one appears to require uninstalling as well. The second component should be cleared if you click OK.
  4. “Need to use Husky OnNet client to connect to this service.”  The Husky OnNet software is not currently running on your computer. If you have already downloaded Husky OnNet, start the application and click Connect. Otherwise, download the application and then follow the instructions to connect.
  5. When a session expires, the main window of the F5 client software is automatically opened, so you may not know that you need to re-authenticate.  You’ll need to close and then re-open the F5 client to start a new session.

Can I use clients other than what is on the UWare page, e.g., Android, etc?

F5 Networks has made F5 Access or BIG-IP Edge clients available for a number of devices and operating systems (e.g., Android, etc) in appropriate app stores.  UW-IT does not support and cannot answer questions about these applications. However, users who can successfully install and use them without help are welcome to do so and are bound by the Terms and Conditions for use of this software.

Server information required for configuring the F5 Access/BIG-IP Edge clients:

Connection Type Server Name
UW Campus Network Traffic Only (recommended)
All Internet Traffic (special requirements use only)

Getting started with iOS and Husky OnNet

Husky OnNet uses the F5 Access client application from F5 Networks for connections to Husky OnNet from iOS devices.  While UW-IT cannot directly support the iOS F5 Access app, the following is provided as a general guideline to assist iOS users.

Getting the F5 Access iOS app:

For iOS 12 and above download and install the F5 Access App from the Apple App Store.
For iOS 9-11 download the F5 Access Legacy App from the Apple App Store.

Configuring the app:

  • Open the F5 Access app
  • Tap “Configuration”
  • Tap “Add Configuration”

Configuration Options:

Description: UW Campus Network Traffic Only (recommended)

Description: All Internet Traffic (special requirements use only)

Connecting with iOS to the Husky OnNet VPN

  • Open the F5 Access app.
  • Tap “Configuration” and choose your desired configuration.
  • Tap the Connection button at the bottom to return to the Connection screen.
  • Tap “Connect”
  • You should be prompted to enter your UW NetID and UW NetID password, after which you should see:
    Status – Connected (and a timer counting how long you have been connected).
  • You should also see a [VPN] icon at the top of the iOS screen while connected.

Testing your iOS app Configuration:

Once you’ve installed and connected to the Husky OnNet server, use a browser to go to:  If you have successfully installed and connected to the UW network with Husky OnNet, you will see a “Congratulations!” message.

Getting started with Chrome and Husky OnNet

Go to the Chrome Webstore and install “F5 Access”.  Once it installs, you can click on the + in the upper right to add a server.

To configure it, follow these steps:

  • For name, we recommend entering “Husky OnNet”.
  • For Server URL, enter
  • Leave the username and password fields blank.
  • IMPORTANT! Check the box next to “Web Logon”.
  • Leave Client Certificate unchecked.
  • Click Save and hit the X to close this window.

To use the application: click on the wifi/network icon in the bottom right.  Below the row indicating what wifi network you’re on, you should see a row that says “VPN Disconnected”.  Hit the > to expand that and choose the F5 entry you just created (“Husky OnNet”).  It should pop up a netid login screen.  Login and you should be connected to the UW network.

Getting started with Linux and Husky OnNet

The F5 Helper Application is designed to be self-installing and self-configuring, but F5 recommends using Firefox to install the f5vpn software on Linux systems.  (Screen shots of the Firefox download and installer.)

    • To open a connection to Husky OnNet, after installing the F5 Helper Application with Firefox, connect to Husky OnNet by browsing to:
    • When asked, enter the appropriate username and password.
    • pop-up window showing a Security Warning window will appear. Select whether to allow VPN connection from this site
    • pop-up window showing your session status will appear.

You can minimize this window and remain connected, but closing this window or browser completely will terminate your VPN session.

  • To disconnect from Husky OnNet, click “Disconnect” button in the upper right corner of the pop-up browser window.

How do I use Husky OnNet to access UW-restricted library resources?

Only current UW faculty, students, and staff may use Husky OnNet to access UW-restricted library resources. To access UW-restricted library resources using Husky OnNet, you will need to select the “All Internet Traffic” server before you click “connect” to start your Husky OnNet session. For more information see University Libraries Off-Campus Access.

NOTE: Due to contractual requirements regarding authorized use, neither Husky OnNet – Department (HON-D) service nor sponsored UW NetID holders may access UW-restricted library resources.

Are there UW services that don’t work with Husky OnNet?

Yes.  One of them is the Philo TV streaming service, whose license is valid for use only for users who are physically on campus and is configured to block access for users off campus. As UW-IT becomes aware of other such services, we will do our best to include those items here as well.

What are the address blocks used by Husky OnNet (so I can make my service/application available/unavailable to Husky OnNet users)?

If you have a service and either need to restrict or allow access to Husky OnNet, here are the IP address blocks from which addresses are assigned to Husky OnNet users:

  • For ipv4 SSL VPN client leases for current faculty, students, & staff:
  • For ipv6 SSL VPN client leases (see note):                                      2607:4000:404::/48

Note: Husky OnNet is currently not ipv6 enabled. This functionality is targeted for a future release. Also, if you open up your non-public service or application to Husky OnNet address blocks, remember that the service/application will be available to any and all users of Husky OnNet. 

I mistakenly deleted a server from my Husky OnNet client

Mac users

  1. From the Server pull down menu, click Add New Server.
  2. Enter the appropriate address for the missing server:
    • UW Campus Network Traffic Only:
    • All Internet Traffic:
  3. Press Return. This will perform a server verification step. (Note: do not select the Verify option as this will cause the system to hang.)
  4. Click Add and Connect. This adds the server address as the new server in your server list and takes you to the authentication login screen.
  5. Log in and let the system connect. The system should repopulate the original server name(s) into the server pulldown menu list. Once you disconnect from an active session, the newly added server(s) can be deleted by checking the red circle X next to the server name.

Windows users

  1. On the main console, click Change Server.
  2. Select and clear out the current server.
  3. Enter the appropriate address for the missing server:
    • UW Campus Network Traffic Only:
    • All Internet Traffic:
  4. To add the server address as the new server in the list, click Next. To confirm, click Change Server again. You should see the server name in the server pulldown menu list.
  5. To access the server, click Connect.

If these methods do not work, try uninstalling and then reinstalling the Husky OnNet client.

Can I use the Auto-Connect option?

When the MacOS application is opened, you will see a screen showing three options at the bottom of the screen:

  • Auto-Connect
  • Connect
  • Disconnect

The Auto-Connect feature is permanently disabled and does not work.

I’m having problems running Husky OnNet from a device on my home network.

While connected to your home network you may run into an IP conflict when running Husky OnNet.  To fix this, configure your home network to use IP addresses from either the or address pool.

Can I use Husky OnNet for a secure persistent connection to cloud providers (ex: AWS)

No, but this is a feature request for a different central VPN service that is being worked on.

How are my WIN and MacOS Husky OnNet apps updated?

Each time you connect to Husky OnNet with your WIN or MacOS app, the UW-IT Husky OnNet server checks to assure your software has the most recent updates/patches and will download them if needed.

  • Windows:  Windows client updates will download and install automatically.
  • MacOS: The MacOS client updates will automatically download. Installing these downloads on the Mac will require administrator privileges.  If the user doesn’t have administrator access, you may click “Cancel” at the ‘admin password’ prompt after the download. You will still be able to use the client to connect to Husky OnNet. However, to get the advantage of the upgrades, you will need to make arrangements to have someone with admin privileges apply the upgrades.

I can’t connect and I have MalwareBytes installed on my computer.

  • Please uninstall MalwareBytes from your computer, restart, and try to launch Husky OnNet again.

My Windows 10 device is not connecting with Husky OnNet.

Users with Windows 10 build 1809 who are having issues when connected to the “UW Campus Network Traffic Only” server should make sure their Windows 10 is up to date with Windows Update.  There was a known issue with build 1809 and the F5 client used with Husky OnNet.  Microsoft has provided a fix for this issue with KB4476976.

Will Husky OnNet work in China (or another country that I’m traveling to)?

At this time, we have yet to receive reports about Husky OnNet being completely blocked by China or any other country.  However, some individual nation networks and individual private networks may have controls that limit VPN connectivity, so we cannot guarantee that Husky OnNet access will work everywhere.  Also, China and other countries may have strict laws and policies regarding VPN use, as well as other data security concerns when traveling with cell phones, laptops, and other electronic devices.  We recommend that international travelers contact the Office of Global Affairs in advance of your travel for more information:

My Husky OnNet connection is slow.

UW-IT has spent considerable time with the Husky OnNet vendor (F5) to assure that the central system supporting Husky OnNet is configured for optimal performance. We occasionally hear about users having issues with the speed of their Husky OnNet service; often, but not always, these users are outside of the U.S.  If you are having problems with the speed of your Husky OnNet connection, please consider whether any of these may be a contributing factor, and where possible, take action to optimize:

  • Current device OS system, w/ applied patches
  • Current HON B ig-IP Edge client w/ applied patches
  • Current file transfer software w/ applied patches: note that this software may be a component of your OS and not require a separate action.
  • The location of the application you are using: e.g., whenever feasible, run your applications on your local device rather than on a remote device.
  • Type and size of Internet connection: e.g., a 10Mbps connection will usually be considerably slower than a 1Gbps.
  • Network policies applied by the Internet provider on their service: e.g., extensive firewall or traffic management policies that constrain traffic flows.
  • Amount of ‘over subscription’ the provider has applied to their service: e.g., most service providers sell more capacity to their users than their underlying network can support all at once (‘over subscription’). Performance may vary depending on the network demand at any give time.
  • Number and type of network policy points in the path (e.g., how many different vendor systems and policies does the traffic need to traverse): e.g., if you are in a remote, rural location, your traffic may need to traverse numerous networks and/or policy devices to interact with the UW network.

On my Windows computer, the authentication window doesn’t appear on the screen long enough to type my user name and password.

If you see the mini-browser window appears on the screen briefly and disappears immediately, it is possible that the user account on that computer doesn’t have “authority” to run the application. In some Windows OS configurations, the user account must have administrative rights to allow the application to work properly.

  • Right-click the Big-IP Edge client app icon, and select “Run as Administrator”.