Service News Category: Managed Workstation Services

PrintNightmare Update

Summary: The print spooler remains disabled on Managed Workstation computers due to a serious vulnerability discovered at the end of June.  Yesterday, Microsoft identified an additional vulnerability in the print spooler.  While Microsoft has released a patch, that patch is only a fix for the original vulnerability, and additional patches and mitigations are required.  We…

Print Spooler Disabled Due to PrintNightmare

As a protection against critical, remotely exploitable vulnerabilities within the Windows Print Spooler, Managed Workstation has disabled the Print Spooler on all Managed Workstations.  This will affect your ability to print, including using “print to PDF” functionality, and may prevent some applications from working as well. This was not a decision taken lightly — we…

UW Autopilot: New computer configuration now available for MWS customers

A new computer configuration option for new MWS computers — UW Autopilot — is now available.  This process automates the setup and preconfiguration of Windows 10 computers, without the need to manually configure the computer on campus.  Because the entire solution is cloud-based, the device does not require an on-campus presence to complete. UW staff…

Managed Workstation COVID-19 updates

UW-IT will be working from home until June. This includes all of the Managed Workstation team. In these uncertain times we’re doing our best to balance our customer needs with being cautious with our own staff. Computer Imaging The OSD image installation process is highly dependent on UW network resources, and doesn’t work from a…

2020 MWS Customer Meetings

We’ve scheduled the quarterly Managed Workstation Service customer meetings for 2020.  The dates and locations are as follows: Thursday, February 13, 2020  10:00 AM – 11:30 AM – UW Tower, Board Room Thursday, April 23, 2020  10:00 AM – 11:30 AM – UW Tower, Fremont Conference Room Thursday, July 23, 2020  10:00 AM – 11:30…

Connecting Remotely in Inclement Weather

As the promise of snow flutters into the local forecast, we wanted to take a brief moment to remind our users how to remotely connect to their machines. In order to successfully connect remotely, the following requirements are necessary: Have administrator privileges on your computer Adjust power settings to ensure the computer is on and…

New imaging process available

Managed Workstation has a new process available for imaging a workstation called Operation System Deployment (OSD). The old process, called Litetouch or MDT, will remain available until October 31, 2019. Why should I use this new process? There are a number of enhancements immediately available via OSD including: Computer is automatically joined to the domain…

MWS file service maintenance

On January 14th, 2019 starting at 7pm, maintenance will be performed on the MWS file service. This maintenance period will end on January 15th at 5am. During this period, users may not be able to access their files. After this period, if you experience problems accessing your files, please logout and log back in–this should…

New desktop icon

What changed Yesterday, we prematurely delivered a new desktop icon as a planned enhancement–please accept our apologies for any surprises this caused. This new desktop icon is named ‘Upgrade Windows to current version‘. Depending on screen resolution and font choices on your computer, this name may be shortened. If you don’t see this icon, you…

Antivirus update within Managed Workstation

The antivirus solution and process within Managed Workstation has changed. What and When During the month of August, we slowly replaced the prior Sophos product with an entirely new Sophos product with two components. The new product is called Sophos Intercept X. This change was initially made to all Windows 7 computers to help support…

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