Virtual Email Domain

Service Description

The Virtual Email Domain Service is offered by UW Information Technology to UW units that need to have their own email domain without having to operate their own email systems. The service allows a mapping of email addresses such that email to <user>@domain and <list>@domain will be routed onwards.

UW Information Technology maintains the servers that route the mail, but the unit must provide the technical expertise to maintain email routing configuration files.

Obtaining (registering and maintaining) the domain name is the unit's responsibility. (Contact for information and assistance in registering a domain.)


UW academic units, UW administrative units, UW affiliated organizations

How to Order

Phone: 206-221-5000


After service initiation and setup, redundant servers (deployed in separate data centers) provide 24 hours a day, 7 days a week domain aliases and forwarding services. Access for unit staff to maintain their configuration files is also available 24 hours a day, 7 days a week.


  • One-time setup fee: $116.40
  • Monthly service charge: $25

*FY 2018 Rates are valid until October 1, 2018.

Service Level Description

Virtual Email Domain service is an always available service with minimal downtime.

Systems are monitored 24 hours a day, 7 days a week for disruptions, and on-call staff are available for outage resolution. UW Information Technology system administrators will manage and resolve any email reliability problems arising from third party greylisting, blacklisting, other anti-spam measures, or relay operations.

Standard Internet email protocols are supported. Total message size limits are 60 million bytes maximum.

Additional Information

Email forwarding is provided for individuals and distribution lists. Forwarding destinations need not be to UW, and addresses need not match UW NetIDs. Spam and virus protection is not included.

Support Information

Support is provided by the UW Information Technology Service Center.

Business Hours: Monday-Friday, 8:00 a.m. to 5:00 p.m.
Phone: 206-221-5000
Online: Send us a question
In-person: Walk-in locations


Last Review Date: 06/20/2015