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IT Connect

Information technology tools and resources at the UW

UW-IT Customer Analytics

Service Description

UW-IT’s Customer Analytics Service works with UW Connect subscribers to establish Key Performance Indicators (KPIs) and metrics, and measures requests and incidents so UW Connect subscribers can improve their business processes and enhance their customers’ experience.

Service Options

For UW-IT, this service also includes design and implementation of metrics and key performance indicators; data collection, analysis, and reporting; Educause Core Data Services Peer Benchmarking; customer journey mapping; and development and implementation of improvement plans.

Eligibility

UW Connect subscribers

How to Order

Email: help@uw.edu
Phone: 206-221-5000

Service Level Description

Business Hours (M-F 8:00 AM - 5:00 PM) requests related to this service can expect an initial response within one (1) business day.

Support Information

UW Information Technology Service Center: UW Tower (4333 Brooklyn Ave. NE)

Email: help@uw.edu

Phone: 206-221-5000

Business Hours: Monday-Friday, 8:00 a.m. to 5:00 p.m.