Standard Hosted Server

Service Description

UW-IT has large-scale virtualization infrastructure currently hosting a 1000+ virtual servers for UW-IT and other campus customers. This Standard Hosted Server (SHS) service is designed to allow IT departments to leverage UW-IT's virtualization infrastructure while retaining full administrative control and responsibility.

Customers requiring more support may be interested in our Standard Managed Server service, or for complex or customized computing needs our Consulting service may be able to help develop a custom solution.

Service Options

Standard Hosted Servers come pre-configured with Windows 2016, or CentOS 7 64bit. Installation of other operating systems is not supported.

A basic self-service web portal is provided for system console access and power cycle functions. Access to this portal is controlled via UWNetID with a list of allowed UW NetIDs provided by the customer. Customers should configure their Standard Hosted Server to allow general administration activity to be done directly via SSH, Remote Desktop, or other preferred methods.

All servers are allocated a static IP address. At the time of ordering, you must choose between a public network address that is accessible from the public internet, or a private network address, which is accessible from UW campus networks. The private network supports IPv4 only, while the public network supports both IPv4 and IPv6.

The allocated IP will have A and AAAA records of the form:

  • v0001.host.s.uw.edu: public v4 IP
  • v0001p.host.s.uw.edu: p172 IP
  • v0001v6.host.s.uw.edu: public v6 IP

The v*.host.s.uw.edu names associated with the server can not be changed. The assigned IP will have PTR records pointing to the corresponding name. Customer may point their own DNS names to the assigned IP addresses without notification to UW-IT. UW-IT will change PTR records to customer DNS names by request.

Backups of the virtual machine image or operating system are not provided. Customer is responsible for system backups and might consider the UW-IT Data Backups and Archives Service

Technical Support is available as a separate consulting service, however, UW-IT does not retain any special access to the server. Direct support costs will be charged for such consulting.

Eligibility

UW faculty; UW staff; UW academic units; UW administrative units; UW affiliated organizations; Need an approved UW budget number

How to Order

To request a Standard Hosted Server, please submit this Request Form. You will be asked for details regarding your server needs, budget number, etc.

New requests are provisioned as fast as possible - typically within half an hour of the request.

If you are prompted to log into the Request Form, enter <"NETID\"> followed by your UW NetID user name in the user name field e.g., <"NETID\jdoe">, followed by your UW NetID password in the password field.  Tip: Be sure to use the backslash "\" instead of the forward slash "/”.

Availability

The virtualization infrastructure is highly robust with redundancy at every level, including generator power in the UW datacenters. Infrastructure maintenance can be performed transparently and faults of individual hardware components are typically non-service impacting. Failure of underlying server hardware may result in a brief outage before the hosted server is recovered on an alternate node. The infrastructure is monitored 24/7. The system is not designed to survive a catastrophic disaster. High availability needs are the responsibility of the customer and should be met with the provision of multiple servers.

Price

$14.00 per month for the base allocation of resources. The base allocation of resources is 1 vCPU, 2GB RAM, 50GB disk.

Additional disk is available in 50GB increments at $.10/GB per month, up to 800GB total size.

Additional RAM is available in 2GB increments at $4.50/GB per month, up to 32GB total size (see table below for which configurations are available)*.

Virtual CPUs scale with the amount of RAM allocated to the instance. See the table below for exact details*.

Memory vCPU
2GB 1
4GB 2
6GB 2
8GB 2
12GB 3
16GB 3
32GB 4

*Configurations may be added or removed depending on demand. See the order form linked above for current configurations.

Service Level Description

For a typical Standard Hosted Server UW-IT will:

  • Provide a stable virtual hosting environment
  • Maintain self service portal
  • Provide OS license
  • Increase 'slice count' at request (slice reduction is not possible at this time)
  • Provide pre-allocated IP address and standard DNS names
  • Shut down poorly behaving SHSs
  • Remove SHS upon request

The customer will:

  • Install and update VM host tools within hosted server as needed
  • Perform all administration of the OS and any installed applications. Including adhering to UW security policies and procedures
  • Maintain backups if desired
  • Manage server network configuration including DNS CNAMES and system firewall configurations

Additional Information

For any additional information, including Frequently Asked Questions, please view our web site.

Support Information

UW-IT can confirm that the virtual hosting environment is operating as designed, but no direct client support is offered for this service. UW-IT will not have administrative access to your server in any way and will not provide operating system patching or support of any kind. System support is available as a separate Consulting Service at an hourly rate.

To request changes to an existing SHS, email help@uw.edu with "Hosted Server" in the subject line. Please provide the server name, as well as details about the requested change.


Maintenance

Last Review Date: 02/21/2019