Managed Workstation VPN Service

Service Description

The Managed Workstation VPN provides a way for users on Windows clients on- or off-campus to access restricted campus resources. Features include:

  • Encrypts traffic between client computer and VPN server
  • Access control via UW NetIDs and UW Groups
  • Works with Windows and other operating systems that support SSTP or PPTP

Eligibility

UW faculty; UW staff; UW researchers; UW clinicians; UW Students; UW academic units; UW administrative units; UW Medical Center; Harborview Medical Center; requires a valid UW budget number

How to Order

Email help@uw.edu or call 206-221-5000.

Availability

The Managed Workstation VPN service is intended to be available at any time; brief outages may occur for maintenance or server problems.

Price

  • The VPN Service is sold on a per-user basis. $1/user/month.
  • Charges will appear on your Technology Services & Equipment bill as 'Nebula VPN Service', with a count equal to the number of users requested.
  • The UW Group that has been granted VPN access will be monitored monthly and the billed count adjusted accordingly.

Service Level Description

UW-IT responds to problem reports in one to four hours; response can be escalated if there is a critical problem. Our goal is always to minimize user downtime by responding as quickly as possible.

Additional Information

Instructions for set-up and management are available. Assistance with these duties is provided via consulting services; email help@uw.edu and reference "Managed Workstation VPN" in the subject line.

Support Information

UW Information Technology Service Center
Front Desk: UW Tower C-3000 (4333 Brooklyn Ave. NE)
Email: help@uw.edu
Phone: 206-221-5000
Business Hours: washington.edu/itconnect/help


Maintenance

Last Review Date: 02/15/2018