Service Description

Using this service can improve your password management practices by:

  • providing secure methods to store and share passwords with those that need them,
  • encouraging use and creation of long & complex passwords,
  • preventing password entry on spoofed websites,
  • automatically filling in passwords on websites,
  • making it easy to reset passwords across many web-based services, and
  • reporting on at-risk passwords like where you have used simple passwords, reused the same password in multiple places, and in some cases when your password may have been compromised


  • UW-IT staff are eligible to use it
  • Other staff at the UW are permitted to request eligibility
  • Managed Workstation customers are eligible to use it

How to Order

If you need to request eligibility, create a UW Groups group with the users you’d like to be eligible and send the groupid in a request to This group should be a dedicated group, i.e. its only purpose to track who is eligible for LastPass.

If you are eligible, please refer to to initiate creation of a LastPass account.


There is currently no billing for this service. The cost is $1.50/month/user, but billing is not yet in place.

Total cost for this service is a fixed cost, so the rate will change based on changes in eligible user numbers.

When billing is ready, sponsoring units will be contacted to provide budget information.

*FY 2018 Rates are valid until October 1, 2018.

Service Level Description

Support for LastPass is available on a self-service basis through the LastPass Help Center,

The LastPass Help Center is easy to use and is fairly comprehensive; however, if you are unable to resolve an issue yourself, send a message to with details.

Invitations to create users happen within 60 minutes of an eligible user initiating the process.

There is a maximum 2 business day turnaround expected for your initial parent LastPass group. Thereafter, self-service UW Group changes flow to LastPass within 30 minutes.


Last Review Date: 07/26/2018