Email Forwarding and Filtering

Service Description

Service notice: Deskmail (aka UW Email, Alpine, Web Alpine, Pine) — the UW’s legacy email system — was retired December 31, 2018.

Holders of UW email addresses get many services that control routing and delivery of email.

By default, UW Information Technology filters viruses and some spam sites for all email users.

All users can set email forwarding to a different address. Users of UW Email (UW Deskmail) can create automated vacation messages, write custom filters and rules for email delivery, and control filtering of spam email through Email Delivery Manager. Users of other email services like UW Exchange, UW Gmail, and UW Windows Live should refer to the documentation for those services to find out about message handling options.

Owners of devices that send email (like certain copiers or medical imaging machines) can authorize those devices to send email over the UW network.

Service Options

  • Email Delivery Manager (vacation messages, junk mail filtering, and custom rules) for UW Email (UW Deskmail)
  • Email forwarding
  • SMTP authentication exceptions


Email Forwarding: Anyone with a UW NetID, depending on the NetID service options selected

Email Delivery Manager: Users of the UW Email (UW Deskmail) service

SMTP authentication exceptions: UW faculty; UW staff

How to Order

Phone: 206-221-5000
Online: Send us a question


Hours available: 24 hours a day, 7 days a week


This service is included in the Technology Recharge Fee.

Service Level Description

Systems are monitored 24 hours a day, 7 days a week for disruptions.

Additional Information

Email Resources and Information:

How The Junk Email Function Works:

You may also be interested in the Virtual Email Domain service and the UW Shared Web Hosting service (for URL Forwarding information).

Support Information

Support is provided by the UW Information Technology Service Center.

Business Hours: Monday-Friday, 8:00 a.m. to 5:00 p.m.
Phone: 206-221-5000
Online: Send us a question
In-person: Walk-in locations


Last Review Date: 04/26/2015