Conferencing Services

Service Description

At the University of Washington there are several conferencing solutions to meet your conferencing needs.  The solutions are comprised of:

  • Audio-only
  • A mix of audio and video
  • Audio, video, and content sharing

Service Options

As of October 1, 2016, UW-IT now offers a VoIP conference room telephone as a service. This service includes everything in the "One Rate" and replaces the Avaya 9611G with the Polycom Trio 8800.

Basic Audio-Only Conferencing – Anyone using a campus phone can make at least a three way conference call. Multi-button phones are capable of hosting up to a 6-party conference.

Expanded Audio-Only Conferencing – If you would like to host a meeting with more than 6 people there are two options:

  • Meet-Me Conferencing: UW-IT provides a reservation-less audio conferencing bridge with capacity for up to 50 participants. This system allows organizations to hold conference calls on-demand, without paying per-use fees, for simple reservation-less conference calls. Advantages include:
    • Easy to use, low-cost conferencing solution for up to 50 parties
    • Best solution for day-to-day, impromptu conferencing needs
    • No per minute/per participant charges for conference users
  • Third-party Conferencing solutions provided by Premier Global Services (PGI)
    • PGI provides large audio on-demand conferences, international conferences, and special events. Conferencing options are outlined here
      ***Please allow two business days for PGI Conference setup.***
Video conferencing with audio participants – Video can be added to any meeting using Microsoft Skype for Business or through our membership with the K-20 Education network.
  • Microsoft Skype for Business (formerly Lync) - UW Skype for Business is the University of Washington subscription to Skype for Business, a Microsoft O365 service. Audio/video participation is limited to only Skype for Business users. More information about Microsoft Skype for Business can be found here.
  • Adobe Connect – This service is retiring at the end of July 2019 and is being replaced with Zoom (click here for more information).
    Adobe Connect is a Flash-based virtual meeting room that allows you to connect with other PC users to share audio, video, applications, and chat.  More information about Adobe Connect can be found here.

Content Sharing – Content sharing can be accomplished through any of the videoconferencing service options above. For more information about each, follow the links above.

Eligibility

UW faculty; UW staff; UW Medical Center; Harborview Medical Center; UW Physicians Network and Neighborhood Clinics; Anyone with a valid budget number .

How to Order

Email: help@uw.edu
Phone: 206-221-5000
Online: Send us a question

Availability

Conference call services are available 24 hours a day, 7 days a week. Staff are available Monday through Friday 8 am to 5 pm. Some conferencing products are available 24 x 7.

Requests for conferencing are handled 8:00 a.m. - 5:00 p.m., Monday - Friday.

Price

 

Conference Phone Service
Installation (One Time) $147
Monthly Recurring rate $16.94
Meet-Me Conferencing
Setup (One Time) No charge
Monthly Recurring rate $3.42 per conference line
Toll-Free Access $0.06 per minute/per participant
Applicable toll-free and long distance rates will apply.
Premier Global Services (PGI)
Global Meet $0.10 per minute/per participant
Scheduled Ready Conference $0.06 per minute/per participant
Toll free access $0.06 per minute/per participant
Global Crossing/Level 3 Ready Access (legacy service, no new accounts added) $0.29 per minute/per participant
Adobe Connect (legacy service, no new accounts added)
Meeting host license $21.20 per account/per month

*Please see Self-Sustaining Rates and Services for more information on pricing and terms.

Service Level Description

Lead time to set up a teleconference is 24 hours prior to the conference for PGI. Meet Me and Adobe conferences generally require 7 days prior notification for set-up.

Additional Information

Detailed information about this service, including comparison tables and "how to" information:

itconnect.uw.edu/connect/phones/conferencing/confservices/

Support Information

For your PGI audio conference, contact the PGI Technical Support Center at 1-888-569-3848 Option 2 or press *0 from within your PGI audio conference.

For all other account questions or changes, support is provided by the UW Information Technology Service Center.

Business Hours: Monday-Friday, 8:00 a.m. to 5:00 p.m.
Email: help@uw.edu
Phone: 206-221-5000
Online: Send us a question
In-person: Walk-in locations


Maintenance

Last Review Date: 06/03/2019