November 8, 2018

Service Center responds to a record number of requests for help

UW-IT Service Center. 101,985 total help requests. Requests by type: 77% email, 22% phone, 1% in-person. 61 minutes average time to first response by email. 8,126 requests forwarded to UW departments. 50 seconds average time on hold.UW-IT’s Service Center experienced a record year for FY18, responding to multiple requests per day, 24/7, via, by phone and in person. This infographic shows you how.